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Update Theme Breaks All Previous Theme Settings

This topic has 16 replies, 3 voices, and was last updated 9 years ago ago by Jack Richardson

daniel@psyborg.com.au

Participant

November 6, 2015 at 04:26

Hi 8Themes

This issue is continued from this topic here https://www.8theme.com/topic/theme-update-8/ #97193

I recently followed your instructions on updating the blanco theme from 2.9.1 to the supplied 3.3 however when uploaded and the theme settings saved, the front end of the site was left as if the theme settings were not in place (even though they were).

For example the header logo was lost, with the logo reverting to text, and the layout was significantly changed.

As I had 2.9.1, backed up in the same directory but renamed, I was able to quickly reactivate hence the restoring the site as normal.

Is there anything else I should be doing here to get the theme looking as expected after Theme Update? E.g. Saving the permalinks or something like that? I just want to tread carefully as I am hesitant to break the previous developers work?

Thank you.

#98090 Copied Theme version: 2.9.1 WooCommerce version: 2.2.1

15 Answers

Jack Richardson

Support staff

November 6, 2015 at 08:15

Hello,

Did you update Woocommerce plugin also?
Did you delete “woocommerce” folder in wp-content/themes/blanco directory before updating the theme?

Best regards,
Jack Richardson.

#98104 Copied

daniel@psyborg.com.au

Participant

November 6, 2015 at 08:52

Hi Jack

No I did not update the WooCommerce plugin first, (I renamed it via FTP) so it was inactive when I updated the theme. I was indenting to update WooCommerce after the theme was updated or are you suggesting that the theme update requires the latest version of WooCommerce to present correctly?

Regarding the theme I also renamed the old version to BlankOLD so it was also inactive and then uploaded and activated the new latest theme. Wouldn’t that be the same as deleting WooComerce from within the theme and overwriting the theme, this way I don’t overwrite the theme in case of an issue?

Let me know your thoughts.

#98110 Copied

Jack Richardson

Support staff

November 6, 2015 at 10:54

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content. We’ll try to update your theme from our side.

Best regards,
Jack Richardson.

#98149 Copied

daniel@psyborg.com.au

Participant

November 6, 2015 at 11:18

OK no probs Jack, please see below in private content.

I have the site backed up in WPManage so let me know if you need it restored if it does not go to plan.

Please, contact administrator
for this information.

#98152 Copied

Jack Richardson

Support staff

November 9, 2015 at 15:18

Hello,

Sorry but we can’t log in to WP Dashboard with provided credentials.
Please check them and give us the correct ones.
Thank you.

Best regards,
Jack Richardson.

#98444 Copied

daniel@psyborg.com.au

Participant

November 9, 2015 at 23:44

Sorry, Jack, I copied the wrong password. It has now been added in the private area below.

Please, contact administrator
for this information.

#98544 Copied

daniel@psyborg.com.au

Participant

November 10, 2015 at 04:17

Hi EightThemes

Have you guys done anything here as now the bottom half of the site is broken? I tried restoring the site with no success. Any help would be appreciated.

#98557 Copied

Jack Richardson

Support staff

November 10, 2015 at 09:16

Hello,

Have you guys done anything here as now the bottom half of the site is broken? I tried restoring the site with no success. Any help would be appreciated.

No, we didn’t change anything before your message.

After that we reuploaded theme files for your site and saw that previous design is broken. That’s why we assume that customizations of the site have been made in original theme files instead of child theme.
Did you make any changes in original theme files?

Best regards,
Jack Richardson.

#98582 Copied

daniel@psyborg.com.au

Participant

November 10, 2015 at 09:29

No customisations were made – I have only just been handed this project.

My first thing to do was to update the plugins & theme which brought me to you.

But I now see that you have updated the theme and Woocommerce plugin, and now the sites home page & footer settings etc are lost, which is what I was trying to avoid?

In the back end if you look at the Home page, you will see that the content is in place?

#98588 Copied

daniel@psyborg.com.au

Participant

November 10, 2015 at 10:50

As a follow up, I tried deactivating all plugins and re-testing and the layout issues were still present. I have since re-activated all plugins (except W3 Total Cache and EWWW Image Optimizer).

#98622 Copied

Eva Kemp

Support staff

November 10, 2015 at 12:26

Hello,

The problem is caused by the content you added with help of 3rd-party plugin http://storage6.static.itmages.com/i/15/1110/h_1447154662_8232895_3bfc449b66.png .
I’ve added “test” word in the default WordPress editor in home page and it’s shown. Please check.
Disable 3rd-party plugin and add content in this editor box:
http://storage6.static.itmages.com/i/15/1110/h_1447154760_1531229_28d9b4f657.png

Regards,
Eva Kemp.

#98647 Copied

daniel@psyborg.com.au

Participant

November 10, 2015 at 13:02

OK thanks Eva, just to reaffirm, I did not customise this site, I have just inherited it to help the client optimise it. In doing this I am updating the plugins and themes first where I am discovering these issues. When ever I customise themes I do this via a child theme, and as I did not see a child theme in place I was not expecting that any customisations were done.

Anyway, I have disabled ‘Advanced Custom Fields Pro’ which the previous developer used to customise the home page. Sorry as I have just taken on this project I thought it may have been bundled with the theme.

This means that I will have to rebuild the content on the home page which I was not expecting.

Anyway there still a few remaining issues.

1. The footer is 5 columns where it was originally 3 columns, showing ‘Our Support’ & ‘Twitter’

2. The account icons have disappeared

3. The logo text ‘High Tea with Honey’ is showing in the header

4. A search bar is showing in the header

5. The main navigation is out of whack

6. The blog page now has a left widget area

7. There is now a social media/contact bar site wide

8. The left and right borders have disappeared

9. The footer is not present at all on the ‘Contact’, ‘FAQ’s’ and ‘Mailing List’ page

I have a screen shot here of how the old blog page looked where you can see how the Header and Footer should look?

#98652 Copied

Eva Kemp

Support staff

November 10, 2015 at 16:00

Hello,

In this case we recommend you to restore your site from back up to the previous version.
Create a child theme http://codex.wordpress.org/Child_Themes and move all customizations (in php files, css) to the child theme.
After that you can update the theme.

If you had a developer to make all changes ask him to move modifications from the parent theme.

Regards,
Eva Kemp.

#98673 Copied

daniel@psyborg.com.au

Participant

November 10, 2015 at 23:26

I don’t think a relationship exists with the previous developer, so I think I will try and rebuild it from the new theme from memory and some screen shots that I have. I also have a back up of the theme pre update so I will scour through to find any modifications.

If I set up a child theme now for these new customisations, will I lose the current theme settings?

#98757 Copied

Jack Richardson

Support staff

November 11, 2015 at 08:14

Hello,

If you move changes to child theme you won’t lose settings that you set in Theme Options or in Woocommerce settings in WP Dashboard.

Best regards,
Jack Richardson.

#98779 Copied
Tagged: break, settings, templates, theme, update, woocommerce, wordpress
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