This topic has 24 replies, 3 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler
I tried update the theme version 2.8 to 3.1 and woocomerce to 3.1 too.
When i installed these versions the web page broke.
All content with visual composer doesn´t show and when i try edit all content with visual composer i can´t because never loads.
the domain is: http://www.elgi.com.uy
can you check?
Regards,
Hi,
Can you pass us the WP Login details in the Private Content? so that we can login and check what is going wrong.
Make sure all the plugins, theme and WordPress are up-to-date. If not, please update everything to its latest version.
Also, try to disable all plugin other than theme’s recommended one and see that fixes something or not.
Let us know,
Thanks,
laranz.,
Hi Laranz.
Thanks for you response.
today we returned to a backup of the previous stable version (theme 2.8 and woocommerce 2.6):
we installed version 3.1 of the theme with woocomerce 3.1.2 and failed.
Can you try to migrate?
We have a site backup where there are no problems if the base is corrupted.
We thank you for the urgency as it is a sales site.
Regards.
Hi,
Please pass me the WP Login details and FTP login details, I don’t want the login for your hosting.
If the live site is working just fine with the old version means, just create another site for staging ( Something like dev.yoursite.com or staging.yoursite.com ) and we can try to update there first, and find the issue and then do the same of live site, so that it won’t affect the sales of the live site.
Let us know,
Thanks,
laranz.
Hi Laranz, how are you?
Okay, sorry, I gave you the data from WP.
Can you try updating it? we have a backup database.
You can edit in production mode…
We need solve this issue as soon as possible and we dont have time to did testing site, sorry we preffer do it the troubleshooting on the original site. If we have any problem we can restore the site.
Thank you!
Regards.
Hello,
Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
Then follow our documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gi54g8
Regards
Dear all,
we are installes theme 3.1 and activated.
Can you enter on my site?
I dont update woocommerce because is when the site crash.
Can you check now and then update woocommerce?
Regards,
Wordpress 4.8.1 is updated too.
Regards,
Hello,
Please disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gijmad
If you will face any problem please report and provide FTP access in Private Content.
Regards
Hello
The site is online, updated and with all requiered plugins activated (desactivated not requiered).
Can you enter and check?
my header is full screen and the header is on the picture no like see now.
Remember, visual composer dont function…
Regards
I will send ftp account in private. Regards,
Hello,
Is your problem solved http://prntscr.com/gjox8p ? Also update Ultimate Addons for Visual Composer to 3.16.16 version.
Regards
Thank you for you answer.
I can edit with visual composer but the webpage online continue broken.
MAny sections are empty
You need to check content of your pages and replace elements which have this message http://prntscr.com/gjs6bq
Regards
I delete all content with the message but for example, the header continue broken,,,
Could you check?
Please check now.
If problem persists, please describe it with more detail.
Regards
For example,
my header is not the same to before update.
Before we saw the photo slider behind the header, and now: https://k60.kn3.net/E/A/F/B/7/0/974.jpg
Anothe think,
when i have clic on “preguntas” and then clic on button “+” the clic dont function correctlly:
https://k61.kn3.net/2/9/A/0/B/F/568.jpg
Can you check?
Regards,
Please check header now and try to re-add FAQ element on this page or on a new test page. Let me know result.
Regards
Ok, excellent.
Now its ok.
I have one important problem…
In Chrome the web dont show some images and buttones, its the same problem?
Very likely it is the same problem, so try to change or re-add such elements.
Feel free to ask if you have any other questions.
Regards
I know, i fixed all my seccions with the old elements.
But, for example when i try checkout an order in chrome i cant see button “FINISH ORDER”…
and in firefox yes.
I cant re-add the woocomerce seccion, you understand?
I Think that is a problem not an issue solver re-added.
Can you check?
Regards,
Hello,
I checked your checkout page in Chrome and didn’t see problem http://prntscr.com/gky9wd
Please provide screenshots of your problems.
Regards
Yes, i think the problem is solved 🙂
You’re welcome!
Regards
Tagged: theme, update, visual composer, woocommerce, wordpress
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