Return to previous page

Update to WordPress 3.9.2 – back end of site inaccessible

This topic has 10 replies, 5 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

MrYenDesigns

Participant

August 7, 2014 at 09:22

This morning I have backed up my site before updating to WordPress version 3.9.2 but since I’ve done this I am receiving warning messages everywhere on my site and my site was not working on the front end. I tried to restore the latest back up and my site now looks normal on front end but now I can’t get into back end without updating to latest WordPress again.

Please advise

Thank you.

Jonathan

Please, contact administrator
for this information.

#12001 Copied

9 Answers

Jack Richardson

Support staff

August 7, 2014 at 11:39

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Jack Richardson

#12006 Copied

AndaraStars

Participant

August 7, 2014 at 16:15

Hello

I´ve just got the same problem. You can see it here:

http://www.andarastars.com/product/shadya-long-skirt/

Can you help me, please?
Thanks

Regards
Jose

#12011 Copied

Robert Hall

Support staff

August 7, 2014 at 16:21

Hello AndaraStars,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#12012 Copied

AndaraStars

Participant

August 7, 2014 at 16:26

Ok. Again.

Please, contact administrator
for this information.

#12013 Copied

Eva Kemp

Support staff

August 7, 2014 at 17:45

Hello @AndaraStars,

Please provide us with wp-admin panel credentials as well. Also make backup of your site and database.
Thank you.

Regards,
Eva Kemp.

#12024 Copied

AndaraStars

Participant

August 7, 2014 at 17:55

Ok
Thank you Eva.

Please, contact administrator
for this information.

#12028 Copied

Eva Kemp

Support staff

August 8, 2014 at 08:44

Hello @AndaraStars,

I’ve updated the files shortcodes.php and pluggable.php in /wp-includes folder. Now your site is working fine. Please check and clear browser cache before.

Regards,
Eva Kemp.

#12050 Copied

AndaraStars

Participant

August 8, 2014 at 08:54

Thank you so much Eva. Really appreciated.
Have a good day

Jose

#12052 Copied

Eva Kemp

Support staff

August 8, 2014 at 09:19

You’re welcome @AndaraStars.

Have a good day too!

Regards,
Eva Kemp.

#12056 Copied
Viewing 10 results - 1 through 10 (of 10 total)