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Update website to Royal 3.4 - by ycs7a - on WordPress WooCommerce support

This topic has 49 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

ycs7a

Participant

December 3, 2017 at 18:33

Hi,

Can you update my website to Royal 3.4, but keep the name that I have given my website (see Private Content). When I try to do this, my website crashes.

Thank you!

Please, contact administrator
for this information.

#179178 Copied

48 Answers

ycs7a

Participant

December 3, 2017 at 23:29

Please give me a heads up before you update

#179182 Copied

Rose Tyler

Support staff

December 4, 2017 at 10:05

Hello,

Wp-admin credentials are incorrect. Please check them.
I would recommend you to update theme via FTP. Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Regards

#179216 Copied

ycs7a

Participant

December 4, 2017 at 22:50

Hi Rose,

I cannot do it. Please help.

#179281 Copied

Rose Tyler

Support staff

December 5, 2017 at 08:35

Hello,

Please describe in details what problems do you face.

Regards

#179287 Copied

ycs7a

Participant

December 5, 2017 at 23:33

I do not know how to give the theme a specific name without crashing the website. You helped update my website to Royal 3.0

#179405 Copied

Olga Barlow

Support staff

December 6, 2017 at 14:11

Hello,

Themes list in Dashboard http://prntscr.com/hjueqt
FTP themes list http://prntscr.com/hjuf7k
It means that you provided FTP to the different site than Dashboard access we have. Please, check this and provide me correct FTP access to update your theme.

Regards

#179443 Copied

ycs7a

Participant

February 27, 2018 at 15:34

Please find the FTP credentials enclosed.

Can you please update my theme to 4.1

Please, contact administrator
for this information.

#186493 Copied

ycs7a

Participant

February 28, 2018 at 11:17

Is this possible? Thank you

#186634 Copied

Olga Barlow

Support staff

February 28, 2018 at 17:50

Hello,

Thanks. Now give me also correct Dashboard access, the previous one does not work anymore.

Regards

#186727 Copied

ycs7a

Participant

February 28, 2018 at 18:46

Hi,

Please find the login codes enclosed in Private Content.

Please, contact administrator
for this information.

#186732 Copied

ycs7a

Participant

March 1, 2018 at 13:49

When you use the ‘and symbol’, you must remove the amp; which is automatically added.

So & is just the ‘and symbol’, without the amp;

#186829 Copied

Rose Tyler

Support staff

March 2, 2018 at 08:35

Hello,

Unfortunately, the wp-admin credentials are incorrect. Please check them.

Regards

#186901 Copied

ycs7a

Participant

March 2, 2018 at 21:18

Hi,

Please see Private Content. Thank you.

Please, contact administrator
for this information.

#187035 Copied

Olga Barlow

Support staff

March 5, 2018 at 11:37

Hello,

Thank you. Now access works fine.
We have checked your site and see that you already use Royal 3.4 http://prntscr.com/in1fmg
If you want to update it to version 4.2 (latest version). You need to update WooCommerce and WPMl plugin first. Because theme version 4.0 and higher does not support WC plugin version 3.2.x, only 3.3.x versions.

So, update these plugins and reply back. We’ll continue with theme update.

Regards

#187150 Copied

ycs7a

Participant

March 5, 2018 at 16:59

Hi,

Okay. I thought I had to update theme first. I will update tomorrow morning and reply back.

Thank you.

#187224 Copied

ycs7a

Participant

March 6, 2018 at 11:43

I have updated Woocommerce and WPML.

Thank you kindly for updating theme to 4.2.

#187313 Copied

ycs7a

Participant

March 6, 2018 at 11:50

The products now look distorted due to Woocommerce 3.3 update. Hopefully with the theme update this will be fixed (see this image). Thank you

#187316 Copied

Olga Barlow

Support staff

March 6, 2018 at 19:19

Hello,

We have updated theme. Check, please.
WC plugin has changed image settings in 3.3 update and now you can manage them from WP customizer and set the size for the catalog and single product image. Don’t forget to regenerate thumbnails after that.

Also, you have some files in child theme that were updated in version 4.2. You need to update child theme files according to necessary changes in the parent theme.

Regards

#187418 Copied

ycs7a

Participant

March 6, 2018 at 21:16

Thank you for the update.

Unfortunately, things look distorted:
– Please see this page and this image. (an image is now over the order button so customers cannot click on it).
– The page speed is slow for some reason.
– Related products do not show. Only a loading screen (please see this image)
– I can’t change the number of displayed products to 3 per row. It is stuck on 4 per row. Please see this page.
– Normally, if you move your cursor/mouse on an image, it shows the image for hover effect. Now it does not do this anymore.
– Featured images do not show at blog posts. Please see this page.
– Text when you hover over an image is unfortunately gone again. Please see this image. The same is again true for related products.
– You cannot click on the next page like normal (please try pressing on page 2 or 3 on this page). And when you click on it, the pages option disappears (there a no numbers anymore for the pages).
– On the homepage, the header is black. Please see this image.
– On the homepage, the header of Royal shows when you move the cursor down. Please see this image.
– The search option at the top of the page (top bar) is now gone.

#187429 Copied

Olga Barlow

Support staff

March 7, 2018 at 09:54

Hello,

1) You are using CDN. Clear CDN cache because we made a lot of changes in scripts and now your site use the new PHP files but old scripts from your CDN. Even theme image in the backend is cached. It should be http://prntscr.com/inysti but I see the old one http://prntscr.com/inyszz

2) Compare child theme files with new theme files. Old files in your child theme may include old code that won’t work with the updated parent theme http://prntscr.com/inyu4x

Reply back with the list of problems that will remain once you do 2 previous points.

Regards

#187471 Copied

ycs7a

Participant

March 7, 2018 at 11:30

Hi,

‘1. I have emptied cache through CDN. Image in backend looks good now.

‘2. I have no idea. Please help.

#187489 Copied

ycs7a

Participant

March 7, 2018 at 15:26

For future reference, the login codes to CDN are in the Private Content.

Please, contact administrator
for this information.

#187515 Copied

ycs7a

Participant

March 7, 2018 at 20:45

‘2. The only thing that need updating is an image (of a truck on the single product page). Other than that, things are fine. Please see this image.

#187570 Copied

ycs7a

Participant

March 8, 2018 at 09:57

The whole webshop page is gone, i.e. no products are shown. Please see this image.

This is critical.

#187591 Copied

ycs7a

Participant

March 8, 2018 at 10:02

Also, the single product page is very distorted. Please see this image.

#187592 Copied

ycs7a

Participant

March 8, 2018 at 20:59

Can you please look at my website? Things are very distorted, since 2 days ago.

Thank you kindly

#187619 Copied

ycs7a

Participant

March 9, 2018 at 14:52

Can you please let me know

#187731 Copied

Olga Barlow

Support staff

March 9, 2018 at 15:11

Hello,

We have updated out of date files that we found. Clear CDN again and check, please.

Regards

#187740 Copied

ycs7a

Participant

March 10, 2018 at 10:45

Hi,

Thank you kindly.

The following issues remain:

– I can’t change the number of displayed products to 3 per row. It is stuck on 4 per row.
– You cannot click on the next page like normal (please try pressing on page 2 or 3 on any page). And when you click on it, the pages option disappears (there a no numbers anymore for the pages).
– Normally, if you move your cursor/mouse on an image, it shows the image for hover effect. Now it does not do this anymore.
– Featured images do not show at blog posts. Please see this page. Also, the text ‘was last modified’ now appears (which is wrong).
– Text when you hover over an image is unfortunately gone again. The same is again true for related products.

#187781 Copied
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