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Update website to Royal 3.4 - by ycs7a - on WordPress WooCommerce support

This topic has 49 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

ycs7a

Participant

March 10, 2018 at 21:19

– The image below each single product page is larger than it should be. Please see this image and this single product page. It also looks very distorted on some pages (like this)

#187795 Copied

Olga Barlow

Support staff

March 12, 2018 at 17:11

Hello,

1) WooCommerce added option to change the number of products per row in Customizer options http://prntscr.com/iq5egj
2) Don’t see problem https://gyazo.com/4aaf9d00209e3ded561010d33320280a
3) Problem is caused by BJ Lazy Load plugin. It adds

#187944 Copied
ycs7a

Participant

March 12, 2018 at 20:53
‘1. Good to know, thank you.
‘2. Please enable the Woocommerce filter plugin, and then try. I have disabled this plugin, because it was causing the problem. I need this plugin for customers to quickly find what they need.
‘3. Thank you
‘4. I have removed the following code in Theme options -> Custom CSS -> line 73-76
```
}
.single-post .blog-post .active {
	display: none;
```
But the problem is still there.

‘5. Unfortunately, the words ‘Zet op verlanglijstje’ (English: put on wishlist) still appear black in the product page and related products. Please see this image.

‘6. Okay, thank you
#187970 Copied
ycs7a

Participant

March 13, 2018 at 02:14

7. For some reason the word ‘SEARCH’ is on the mobile version of the website. Please see this image. Can this be removed? Thank you kindly.

#187980 Copied

Olga Barlow

Support staff

March 13, 2018 at 09:30

Hello,

4. Don’t see the problem with related posts anymore http://prntscr.com/iqhgud
5. That font inherits the Main font color. I have changed the styles by custom CSS. Clear cache and CDN to apply changes.
6. Check now
7. This is widget title http://prntscr.com/iqhi7v So, I just cleared the title field http://prntscr.com/iqhin3

Regards

#188000 Copied

ycs7a

Participant

March 16, 2018 at 13:13

Thank you kindly!

Please help:

‘2. Please enable the Woocommerce filter plugin, and then try. I have disabled this plugin, because it was causing the problem. I need this plugin for customers to quickly find what they need.

‘3 and 5. Related products do not show ‘Put on Wishlist’ text correctly and the images do not show hover images. Please see this image.

‘4. For some reason, the text ‘was last modified: [date]’ shows below the post. Please see this image.

Thank you

#188468 Copied
Rose Tyler

Support staff

March 19, 2018 at 13:29
Hello,

2. Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page.
3 and 5. Please add this code in Custom css:
```
.single-product .productCarousel .footer-product .show-quickly {
    width: 40%;
    padding-right: 0px;
}
.single-product .productCarousel .footer-product .yith-wcwl-add-to-wishlist {
    width: 60%;
}
```
4. You need to add Excerpt text for such posts http://prntscr.com/it92s1

Regards
#188640 Copied
ycs7a

Participant

March 21, 2018 at 01:23

‘2. I understand, thank you.

‘3/5. Unfortunately, this did not work.

‘4. Thank you

#188809 Copied

Rose Tyler

Support staff

March 21, 2018 at 11:22

3/5. Clear CDN again and check, please.

Regards

#188855 Copied

ycs7a

Participant

March 24, 2018 at 20:07

‘3/5. Unfortunately, I purged cache on Cloudflare but this did not work.

6. Do you perhaps know why the first image looks smaller on the product gallery images on the single product page? Please see this image.

7. The Instagram feed does not work anymore on the Home page. Can you please help.

Thank you

#189167 Copied

Rose Tyler

Support staff

March 26, 2018 at 10:10

3/5. Please see screenshot – http://prntscr.com/iwfvl4
6. I do not see the problem http://prntscr.com/iwg17i Please provide link to page with the problem.
7. We’ve sent widgets.php file to your registration emails. You need to replace this file in royal/framework folder via FTP.

Regards

#189217 Copied

ycs7a

Participant

April 20, 2018 at 10:33

You have sent a widget for Instagram, but I cannot install that because I do not know to correctly do this.

May I ask you? Thank you

#191589 Copied

Rose Tyler

Support staff

April 20, 2018 at 12:22

Hello,

Connect to your server using FTP, copy widgets.php file into royal/framework folder with replacing. Do not forget to clear cache after this.

Regards

#191603 Copied

ycs7a

Participant

July 14, 2018 at 12:10

Hi,

Can I please ask you to help me? I have not been able to fix this issue with Instagram for 3 months now.

Thank you!

#196671 Copied

Rose Tyler

Support staff

July 16, 2018 at 07:43

Hello,

Please provide us with temporary wp-admin and FTP access.
Also, give me URL of page with the Instagram.

Regards

#196687 Copied

ycs7a

Participant

July 17, 2018 at 22:47

Hi,

Please find this information in Private Content. Thank you.

Please, contact administrator
for this information.

#196877 Copied

Rose Tyler

Support staff

July 18, 2018 at 12:20

Hello,

Please clear cache and check now.

Regards

#196918 Copied

ycs7a

Participant

July 19, 2018 at 05:11

Thank you!

#196944 Copied

Rose Tyler

Support staff

July 19, 2018 at 07:39

You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#196949 Copied
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