Update Xstore to 3.8.1. error - by sugi1119

This topic has 4 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

  • Avatar: sugi1119
    sugi1119
    Participant
    February 28, 2017 at 10:53

    Hi,

    I have faced difficulty to update the theme to 3.8.1.
    After click the update button, then the below error message is showing up:

    An error occurred while updating XStore: Could not copy file. xstore/theme/plugins/revslider.zip

    Please advise what should I do.

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 28, 2017 at 12:23

    Hello,

    Very likely problem is related to file permissions. Please, try FTP method to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: sugi1119
    sugi1119
    Participant
    March 1, 2017 at 02:46

    Hi Olga,

    Thank you for your help.
    The site theme had been updated successfully according to your advice.

    Please close the case.
    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2017 at 15:03

    Hello,

    You’re welcome!
    We’re glad to hear that your issue was solved.
    Have a nice day!

    Regards

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