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Updated theme and home page has been reformatted.

This topic has 4 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

Randley

Participant

September 12, 2017 at 00:57

I submitted a request a while back when 4.0 rolled out but decided to roll the update back until things got fixed. Seems like the new updates now didn’t fixed my problem.

As you can see by the page. The display type sliders for my product, product categories and blog carousel display only one with incorrect sizing. My Instagram feed continues to load a weird loading display.

Links and all information provided in PC.

Thanks!

Please, contact administrator
for this information.

#172168 Copied Theme version: 4.5 WooCommerce version: 3.1.0

3 Answers

Rose Tyler

Support staff

September 12, 2017 at 13:57

Hello,

We need to check backend of your Home page so please let me know when you finish editing http://prntscr.com/gk7vs2.
You need upload product images in .jpg format http://prntscr.com/gk7xru

Regards

#172231 Copied

Randley

Participant

September 12, 2017 at 16:28

Finished editing long time ago, please go ahead and take over, if this prompts you again.

Products are uploaded in png format and have been that way since using this theme from the very beginning. I highly doubt I would now need to switch all the 100+ products images from png to jpg because of this update/issue. If so, that would be a terrible mistake!

Please advise.

Thanks, Chris

#172269 Copied

Rose Tyler

Support staff

September 14, 2017 at 09:27

Hello,

Sorry for the delay.
You face these problems because of the CDN option, CDN cached the old versions of the files. We made a lot of changes in theme files, scripts that’s why you need to clear cache and CDN if you use it to make site works ok with the new version.

Regards

#172426 Copied
Tagged: reformatted, themes, updated, woocommerce, wordpress
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