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Updated WooCommerce - by luxecreative - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

luxecreative

Participant

February 6, 2018 at 20:42

Hello,

I just updated WooCommerce template files that were outdated and now the shop page formatting is off. I had paid for custom changes by EightTheme. Please have a look, thank you.

Please, contact administrator
for this information.

#184142 Copied Theme version: 3.4 WooCommerce version: 3.3.1

7 Answers

Rose Tyler

Support staff

February 7, 2018 at 13:17

Hello,

If you see the message about outdated files in theme, you shouldn’t replace these files in theme folder to woocommerce files. In your case, you need to wait for theme update. New theme version will be fully compatible with latest woocommerce version. Our developers are working on the update, so it will be released within 1-2 days.
Please note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
What exactly custom changes do you mean? Were some files of parent theme or child theme changed? I can see only request for theme update and child theme creation.

Regards

#184234 Copied

luxecreative

Participant

February 9, 2018 at 00:05

Hello,

Ok I understand thank you for the information. I have now updated to the latest theme 3.6 on my two websites and when I try to activate the purchase code I am receive the same error in my previous ticket ‘API request call error’ which you had resolved as per last reply #181028. Are you able to resolve again? Thank you

Please, contact administrator
for this information.

#184544 Copied Theme version: 3.6

Rose Tyler

Support staff

February 9, 2018 at 11:18

Hello,

Could you please provide FTP access (not Cpanel) to both sites?

Regards

#184584 Copied

luxecreative

Participant

February 9, 2018 at 18:53

Ok here they are:

Please, contact administrator
for this information.

#184658 Copied

Rose Tyler

Support staff

February 12, 2018 at 14:36

Hello,

Please check now.

Regards

#184822 Copied

luxecreative

Participant

February 12, 2018 at 16:57

Thank you, it is fixed.

#184841 Copied

Rose Tyler

Support staff

February 12, 2018 at 16:59

You’re welcome!
Have a nice day.

Regards

#184842 Copied
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