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Updated Xstore & now Elementor won't load without being in Safe mode.

This topic has 6 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Jason Morton

Participant

December 10, 2020 at 17:10

Howdy from Texas!
I updated my themes/plugins & Elementor wouldn’t load. I did the debug troubleshooting stuff & Xstore is the problem. Elementor loads when I deactivate X.
Thanks for your help.

Please, contact administrator
for this information.

#263487 Copied Theme version: 999

5 Answers

Olga Barlow

Support staff

December 11, 2020 at 12:44

Hello,

I have enabled the XStore core plugin and don’t see the issue with the page editing http://prntscr.com/w0h2ap
Could you, please, explain in more detail what error do you have?

Regards

#263583 Copied

Jason Morton

Participant

December 11, 2020 at 13:10

When I use “edit in elementor” to edit a page I get a long load then the safe mode popup. No error code. I went through the debugging process & found that when xstore is activated I can’t load the elementor page. When I deactivate it loads.
The page you screen shot is the one html page not edited in Elementor. It’s a legacy page. The front page is my main issue.
I’ve also lost my front page coffee cup animation the pictures are now all messed up.
I’ve tried editing in two different browsers & can’t get it to work.
I was supposed to go live today…. any ideas?

#263585 Copied

Jason Morton

Participant

December 11, 2020 at 13:30

Now it loads. thanks.
I’m still missing the whole top quarter of the page (coffee cup & welcome text) & product pictures got all messed.
The site was ready to go (minus SEO) so everything was perfect.

#263590 Copied

Jason Morton

Participant

December 11, 2020 at 16:47

Still missing the top coffee animation & sites pictures are messed up. Mostly product pictures.
Thx

#263628 Copied

Olga Barlow

Support staff

December 11, 2020 at 18:42

Hello,

1) Coffee cup is missing because you disabled the Revolution slider. That was the revolution slider element and it’s in place once I enabled the Revolution slider plugin.

2) Checked your site and still don’t see the problem with Elementor editor https://gyazo.com/4ba161f2e5f87c420a0b989fa9d516db
I used the Chrome browser.

Regards

#263650 Copied
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