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Updates - by irmankarim - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

irmankarim

Participant

August 30, 2015 at 03:25

Hi

I am having a multiple issues

1) I am not able to update to wordpress 4.3 as every time i tried to update, it redirect me to a blank page. Same goes for plugin page as well as user page in the admin.

2) I have contacted my host and they have tried to increase the memory limit to 512M, but still the problem persist.

Please look into it.

Please, contact administrator
for this information.

#83121 Copied Theme version: 1.9 WooCommerce version: 2.3.11

17 Answers

Jack Richardson

Support staff

August 31, 2015 at 06:55

Hello,

We can’t log in to WP Dashboard.
Please check the credentials.

Best regards,
Jack Richardson.

#83171 Copied

irmankarim

Participant

August 31, 2015 at 14:48

Please refer to private msg

Please, contact administrator
for this information.

#83348 Copied

Eva Kemp

Support staff

August 31, 2015 at 16:51

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#83392 Copied

irmankarim

Participant

September 2, 2015 at 13:39

Hi

I have downloaded the leader new theme and when i activate that, it corrupted the layout of my woocommerce. Please advise. I have reactive my old theme.

#83963 Copied

Eva Kemp

Support staff

September 2, 2015 at 14:20

Hello,

May we update the theme?
Please confirm.

Regards,
Eva Kemp.

#83979 Copied

irmankarim

Participant

September 12, 2015 at 14:59

Hi, yes please, i’ll rename my theme as another file. Thanks!

#86423 Copied

Eva Kemp

Support staff

September 14, 2015 at 16:34

Hello,

I’ve renamed your current theme folder to “theleader_old” and uploaded a new version.
I don’t see any issues with Woocommerce pages.
Please check the site.

Regards,
Eva Kemp.

#86705 Copied

irmankarim

Participant

September 15, 2015 at 15:11

Hi

I have no issues with the front end. Im having problems with the backend of woocommerce. It seems like i cant amend the stock, and the short description text editor is gone too. Please rectify this problem. Thank you!!

#87044 Copied

Jack Richardson

Support staff

September 16, 2015 at 11:04

Hello,

The problem was caused by “WooCommerce Variation Swatches and Photos” plugin. I’ve disabled it. Please check backend editor now.

Best regards,
Jack Richardson.

#87230 Copied

irmankarim

Participant

September 17, 2015 at 16:28

Hi

Thank you! That fixed the issue. However, my styling are all gone. Please advise as I have extensively spent alot of time styling it previously. Version 1.8 shows the style properly. But Version 2.0 isnt. Please assist. I have activated Version 1.8 currently.

#87614 Copied

Eva Kemp

Support staff

September 17, 2015 at 20:30

Hello,

Please show us screenshots of the issue for better understanding.

Thank you.

Regards,
Eva Kemp.

#87698 Copied

irmankarim

Participant

September 25, 2015 at 06:54

Hi Eva

You may login to my wordpress and activate the version 1.9 to see the difference. But please activate version 1.8 back after you have check it. Thanks!

Please, contact administrator
for this information.

#89140 Copied

Jack Richardson

Support staff

September 25, 2015 at 07:20

Hello @irmankarim,

I’ve copied custom.css file from the theme version 1.8 to 1.9 version.
Please activate 1.9 version and check your site now.

Best regards,
Jack Richardson.

#89151 Copied

irmankarim

Participant

November 8, 2015 at 23:59

Hi

I noticed that the url and the product tag couldn’t be edit/add. Please help to look into this. I know you have a new version of theme (2.0) but when I uses that theme, the layout is ruin, so i decided to keep to 1.8. So please help with the url and product tag issues

Please, contact administrator
for this information.

#98349 Copied Theme version: 1.8

Jack Richardson

Support staff

November 9, 2015 at 08:39

Hello @irmankarim,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

After that if problem persists show us a screenshot for better understanding.

Best regards,
Jack Richardson.

#98367 Copied

irmankarim

Participant

November 11, 2015 at 16:31

Hi

I have downloaded the latest theme, deleted woocommerce and uploaded the latest theme file onto my server via ftp. I have activated it and the problem still persist.

When i click on the edit button to change the page url, it doesn’t trigger anything. Same thing happen when I wanted to add Product Tag, when click on Add, nothing happen.

I have revert back to version 1.8 as the latest version 2.0 distort my alignment in woocommerce a little bit. I hope to get a solution to this soon. Cheers!

#98897 Copied

Eva Kemp

Support staff

November 11, 2015 at 21:28

Hello @irmankarim,

The problem is caused by “WooCommerce Product Add-ons” plugin. Disable it and check product editor.

Regards,
Eva Kemp.

#98959 Copied
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