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Updating 3.0 – What a mess! - by npucci

This topic has 20 replies, 4 voices, and was last updated 8 years, 4 months ago ago by Olga Barlow

npucci

Participant

November 17, 2016 at 21:24

I just updated to 3.0 – are you guys serious with this update?!

I went through your little activation guide for the theme – and all of my settings have been erased/updated with your default settings.

I have never been more frustrated / mad with a theme!!! A warning / instructions on this update would have HELPED!

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19 Answers

npucci

Participant

November 17, 2016 at 21:43

Please provide clear instructions on how to update to 3.0, activate the theme, update the packaged plugins WITHOUT replacing any theme settings, or site content.

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ingenuitor

Participant

November 18, 2016 at 04:39

I agree with the OP 100% !!!!

THANK GOD I had a solid backup, but that backup was regretfully 3 days old. Otherwise I would have lost weeks of work. This is the first time with any Theme and or Software that has done something like this.

I may start looking into a CDP backup system as I can’t afford so much lost dedicated time on a project, with countless hours of customization to then have it all wiped by a simple upgrade.

This needs to be looked at hard and quickly, before releasing a software or you could destroy your reputation fast.

Please rethink your deployments, fix bugs in the currently release and not try to release buggy themes that never have the issued solved until you do a from the ground up upgrade. Perhaps 8 Theme needs a test group to prevent these type of issues.

This new version I guess is designed to make it simple for the initial setup, but what about all the current paid users, you are going to have a nightmare on your hands fast.

8 Theme does good work, but they have some quality control issues, that need addressed or sadly my loyalty will be shifted elsewhere.

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Olga Barlow

Participant

November 18, 2016 at 08:47

Hello, @npucci, @ingenuitor,

Take our apologies if you faced any inconveniences while update our theme.
If you just want to update XStore theme you need to skip Setup Wizard http://prntscr.com/d8r3h5
Also, every step, except Activation, has “Skip This Step” button http://prntscr.com/d8r43b and you can proceed to next step. You just need to read the description of the step and decide if you need the described content or not. If you choose the installation of demo version you should understand, that this content will be installed once you press “Continue” button.
Anyway, we’ll add the notice that Setup Wizard can be canceled for those who just want to update theme.

Regards

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npucci

Participant

November 18, 2016 at 08:51

Hi Olga,

I did “skip” the import demo version step. However, when I finished up the process – it still imported. You might want to double check.

Is there a way to activate the theme & updated the packaged plugins without going through the setup wizard?

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Olga Barlow

Participant

November 18, 2016 at 08:53

Hello,

Yes, just press cancel button http://prntscr.com/d8r3h5
After that go to Theme Options and activate theme there. That’s all.

Regards

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ingenuitor

Participant

November 18, 2016 at 14:03

I did what you describe above and also lost everything, it’s a major oversight and why must I activate a theme now before using it? This is a major mess now, to many changes to fast, unstable development cycles, until you have a clean clear cut STEP BY STEP way, I can’t upgrade.

In the past all you needed to do was replace files by doing a compare, as far as I’m concerned 3.0 is to many changes for people that already have good working sites that just want the updates and patches.

I’m still working on the site, so at least it was not in production. Wait until a site that is in production and they update to 3.0. You will have a nightmare on your hands.

Please advise….

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Olga Barlow

Participant

November 18, 2016 at 16:17

Hello, @ingenuitor,

As I have told in the previous message just press cancel button http://prntscr.com/d8r3h5
After that go to Theme Options and activate theme there. That’s all. In this case, you won’t lose anything if you don’t change template files.
More than 80 users have already updated their sites and only a few users who decided to go through Setup Wizard again (because you actually have already do this after the first theme installation) have problems similar to yours. We took into account this inconvenience and will add a special notice in next version.

If you want I can update theme for you in no time. Provide me temporary admin panel and FTP access.

Regards

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npucci

Participant

November 18, 2016 at 21:13

How do you update the plugins? I see there is an update for Visual Composer…

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wilson-legros

Participant

November 19, 2016 at 02:29

Hi,
When I saw that topic, before updating my website, I updated my localhost site. And site background which is green became white.

http://i1376.photobucket.com/albums/ah34/wilson-legros/Xstore/2016-11-19_022445_zpsogcjz0hk.png

http://i1376.photobucket.com/albums/ah34/wilson-legros/Xstore/2016-11-19_022508_zpswap6ulvg.png

I think I will wait next update 🙂

Regards

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Olga Barlow

Participant

November 19, 2016 at 13:03

Hello, @ npucci,

You can do this via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

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Olga Barlow

Participant

November 19, 2016 at 13:05

Hello, @wilson-legros

Could you provide me temporary admin panel and FTP access?

Regards

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wilson-legros

Participant

November 19, 2016 at 13:44

Hello Olga,

I didn’t make any change on my website, it was a test I made on localhost.

I will try later on my website and will come back here if I have the same problem that I have on localhost.

Thank you for your kindness,
Best regards,
Wilson

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wilson-legros

Participant

November 20, 2016 at 22:41

Hello Olga,
Please find attached all ID you need, because the problem is the same on website after update.
Thank you,
Wilson

Please, contact administrator
for this information.

#146375 Copied Theme version: Version 3.0

Olga Barlow

Participant

November 22, 2016 at 09:07

Hello, @wilson-legros,

You are using wide version of the site, it means that page wrapper is full-width. So, you need either add the color for the page container http://prntscr.com/daacoa or make it transparent http://prntscr.com/daae44

Regards

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wilson-legros

Participant

November 22, 2016 at 10:43

Hello Olga,
Thank you. I didn’t know that. It was working fine before the update, I thought it was a bug.

Have a nice day,
Kind regards,
Wilson

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wilson-legros

Participant

November 22, 2016 at 12:16

Hi again Olga,

I can see that since the update, I have a blank space in left menu :
http://i1376.photobucket.com/albums/ah34/wilson-legros/Xstore/2016-11-22_121136_zpsdcvmfn2p.png

Can you tell me where it comes from ?
Thank you,
Regards,
Wilson

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Olga Barlow

Participant

November 22, 2016 at 17:10

Hello,

Fixed.

Regards

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wilson-legros

Participant

November 22, 2016 at 17:17

Thank you Olga,

Was it an error I made or a special configuration to do ?

Thank you,
kind regards,
Wilson

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Olga Barlow

Participant

November 22, 2016 at 17:49

Hello,

It was theme issue with alignment for this type of header.

Regards

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