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Updating failed The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10)

This topic has 2 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

fdfields

Participant

July 23, 2021 at 21:30

Error Message: Updating failed The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature…

No matter how I try to update the XStore theme, I get the message above.

Thinking it might be my Coming Soon plugin, I disabled it. I got the same message above.

Thinking the issue might be Wordfence instead, and keeping the Coming Soon plugin disabled, I disabled Wordfence, as well. I tried again and got the same message above.

I do not have a caching plugin installed and/or activated, nor is there a caching script running from my server. I tried again and got the same message above.

I have raised the memory limit to 512M. I tried again and got the same message above.

I have increased the amount of storage for the site on my hosting from 2GB to 4GB. I tried again and got the same message above.

I tried updating via Updates. I got the same message above.

I tried updating via Themes. I got the same message above.

I manually removed the files from my server and uploaded the files to my server after downloading the theme and unzipping it. I made sure that there was not a folder within a folder after the upload.

I installed the Envato Market plugin, obtain a personal token, tested the API connection, received a message that “Your OAuth Personal Token has been verified.” Still, when I go to update, I get the message that is at the top of this topic.

Please help.

#295733 Copied Theme version: 8.0.1 WooCommerce version: 5.5.2

1 Answer

Rose Tyler

Support staff

July 25, 2021 at 06:58

Hello,

Thanks for contacting us. Please read this topic and follow the instructions https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

Regards

#295799 Copied
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