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Updating Issues - by Thomas Oates - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Thomas Oates

Participant

May 8, 2015 at 03:18

Hey there,

I’ve used this theme on an online store http://www.vetopropac.com.au for quite a while, and have been really happy with results, as is the client – thank you!

Just having some issues after updating…

01
The buttons on the menu drop downs, as well as the subcategories sidebar (on the products page) are acting strangely. They have orange hover states, and icons aren’t showing up.
Seems as though it is unable to retrieve the images from the files?

02
Icons are missing, as you can see in the search bar. I believe that the “Back To Top” should have an overlay and an arrow icon which are missing as well?

Any help with these ideas on fixes for these issues would be much appreciated.

Thanks,
Tom

#62548 Copied Theme version: 2.0 WooCommerce version: 2.3.8

7 Answers

Robert Hall

Support staff

May 8, 2015 at 07:42

Hello,

1) Could you please clarify with more details what exactly you mean and show us screenshots?
2) Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#62563 Copied

Thomas Oates

Participant

May 11, 2015 at 02:43

Hey Robert,

As shown in the screen shots, there is a grey background for drop down menu buttons, with an orange overlay (same with the sidebar menu for the subcategories on the products page).

http://i.imgur.com/6IzbK0T.jpg
http://i.imgur.com/C9qSKW3.jpg

As far as the icons are concerned, the search bar icon is not showing up, and the “back to top” link is not behaving correctly – it used to have a box around it with an arrow icon.

http://i.imgur.com/Nnxy3ZX.jpg

Thanks.

Please, contact administrator
for this information.

#63003 Copied
Eva Kemp

Support staff

May 11, 2015 at 11:29
Hello,

1. Please add this code in custom.css file:
```
#main-nav > ul > li > ul > li a:hover, .cats.acc_enabled .block-content .wpsc_category_title a:hover {
  color: black !important;
}
```
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.

2. Please provide us with wp-admin panel credentials as well.
Did you make any changes in the original theme files?

Regards,
Eva Kemp.
#63093 Copied
Thomas Oates

Participant

May 12, 2015 at 07:16

Hey,

I plugged in the custom CSS and it seems to still be misbehaving.
The unwanted grey boxes behind the links are still there.

There used to be an arrow icon (like in the demo theme), however that is not there anymore.
Could this be why the grey background is appearing instead?

Thanks.

Please, contact administrator
for this information.

#63321 Copied

Robert Hall

Support staff

May 12, 2015 at 07:35

As I see some images are crashed. In this case we can try to reupload theme again. Please make backup your of site and contact us again.

Regards,
Robert Hall.

#63325 Copied

Thomas Oates

Participant

May 13, 2015 at 01:23

I have made multiple backups of files and databases.

Were you guys going to try the upload, or are you suggesting that I do?

Thanks.

#63516 Copied

Eva Kemp

Support staff

May 13, 2015 at 08:12

Hello,

I’ve reuploaded the theme. Please clear browser cache and check the site.

Regards,
Eva Kemp.

#63527 Copied
Tagged: issues, persuasive, themes, updating, woocommerce, wordpress
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