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Updating or saving in the theme options - by mirtabmoreno

This topic has 8 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

mirtabmoreno

Participant

July 23, 2019 at 20:07

When I try to update or save the changes in the theme options, it doesn’t allow me … it tells me “There was a problem with your action. Try again or reload the page.” …
Could you please help me …
Thank you.

#217601 Copied Theme version: XSTORE 5.4.1

7 Answers

Olga Barlow

Support staff

July 24, 2019 at 09:24

Hello,

1) Provide us WP Dashboard and FTP access to your site to check the problem in more details, please.
2) Provide us with server error logs.

Regards

#217612 Copied

mirtabmoreno

Participant

July 24, 2019 at 15:28

Olga Barlow … good morning … I would like to know if you are part of the team where we bought the theme … I hope you understand that for security reasons I will not be able to provide that information by this means … in any case … I would need a corporate email from where we bought the theme to be able to share the information you request.
Thank you.
I remain attentive to your prompt response.

#217651 Copied

Olga Barlow

Support staff

July 24, 2019 at 16:57

Hello,

I’m support member, you can see my logo and role http://prntscr.com/ojhq3f
Also, use the private content area to share private info http://prntscr.com/ojhqhc
If you need email from our corporate account I can send it for you but check the forum and you’ll see who I am. Besides we would recommend you to create temporary WP and FTP accounts and remove it once we finish and solve the problem.

Regards

Regards

#217663 Copied

mirtabmoreno

Participant

July 25, 2019 at 00:56

Please contact administrator
for this information.

#217686 Copied

Olga Barlow

Support staff

July 25, 2019 at 16:06

hello,

http://prntscr.com/ojymp5 Seems your WP does not have permission to save options to file in wp-content/uploads/xstore folder. Contact your hosting provider to fix permission and allow saving to that folder.

Regards

#217724 Copied

mirtabmoreno

Participant

September 6, 2019 at 16:24

Hello … the theme options are not working for me … I give you save changes but it tells me that there is a problem that I try later and I try again but I still get the same message … how do I make it work for me … Thank you

Additional when I’m going to translate according to the guide they tell me … Error: 403 – Forbidden. Check the console output for debug information … when I give it save …

#220963 Copied

Olga Barlow

Support staff

September 6, 2019 at 18:00

Hello,

1) What options are you trying to save? We don’t see issues with saving https://gyazo.com/122c75a1741a36c3318f4171ee124a34
2) Check the server error logs. Seems you still have some issue with the permissions because we can see the 403 error in the console during saving of the translation file https://prnt.sc/p2rb9i Contact your hosting provider to clarify the situation because this issue is not related to our theme but to server setting.

Regards

#220967 Copied
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