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Updating the Visual Composer plugin - by Chubemsky

This topic has 17 replies, 5 voices, and was last updated 10 years, 1 months ago ago by Robert Hall

Chubemsky

Participant

October 6, 2014 at 16:57

I just recently bought the Legenda theme but its asking for the Visual composer plugin to be updated and I can’t seem to update it from the wordpress backend. Please help on how I can update the plugin. thanks

#18508 Copied

16 Answers

Robert Hall

Support staff

October 6, 2014 at 17:02

Hello,

To update the plugin you need download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC.
After you unzip the archive you’ll find the plugins in legenda/framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Robert Hall.

#18510 Copied

Chubemsky

Participant

October 6, 2014 at 19:27

Hi Robert, thanks for reply. It seems that I didn’t update the theme properly. All’s good now with the plugin. Thanks again!

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Chubemsky

Participant

October 6, 2014 at 19:42

Ok, am back again. Sorry I didn’t notice this before but the settings page for the Visual Composer is asking for a License key in order to update it. As the plugin I have from the updated Legenda theme (v.2.4.1), is version 4.3.1 and the updated version is already 4.3.4

Thanks for the help

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Robert Hall

Support staff

October 6, 2014 at 20:13

Hello,

Please provide us with wp-admin and FTP credentials in Private Content. We’ve help you with update to a latest version.

Regards,
Robert Hall.

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Chubemsky

Participant

October 6, 2014 at 20:23

Hi Robert, I’ve included the FTP and WP-admin credentials in the Private Content.

Thank you

Please, contact administrator
for this information.

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Robert Hall

Support staff

October 6, 2014 at 21:13

I’ve updated for you Visual Composer plugin to the 4.3.4 version. You can check it.

Regards,
Robert Hall.

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Chubemsky

Participant

October 7, 2014 at 06:11

Thanks Robert!

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Eva Kemp

Support staff

October 7, 2014 at 13:10

Hello,

You’re welcome.

Regards,
Eva Kemp.

#18619 Copied

faf

Participant

October 8, 2014 at 10:29

Hello, I bought your theme legenda for WordPress 4.0, but I can not install the Visual Composer (4.3.4) plugin included in the package. As soon I active the plugin, site disappears and shows an error message from the server. With other plugins I had no problem … Could help me? thanks

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Eva Kemp

Support staff

October 8, 2014 at 14:55

Hello @faf,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#18856 Copied

clodrosome

Participant

October 8, 2014 at 23:49

Hello,

We recently uploaded the Royal 8theme to our website and along with it bought the upgraded version (4.3.4) of the Visual Composer plugin, however, when the Visual Composer plugin is activated our website content does not display for public view. Please let us know how to fix this problem.

Please, contact administrator
for this information.

#18919 Copied

Eva Kemp

Support staff

October 9, 2014 at 13:28

Hello @clodrosome,

You’ve already created a topic concerning your issue. Please don’t create multiple posts. You’ll be replied in the other topic.

Thank you.
Regards,
Eva Kemp.

#18978 Copied

faf

Participant

October 9, 2014 at 15:57

Hello @Eva Kemp
now it works … unfortunately I had to disable some plugins (“Redirect” and “Events Manager”). Anyway thank you for your support. Sincerely

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Robert Hall

Support staff

October 9, 2014 at 16:00

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall.

#19002 Copied

Chubemsky

Participant

October 11, 2014 at 01:53

Hi again, I just notice a reminder in my backend that says:

“Hola! Please activate your copy of Visual Composer to receive automatic updates.”

Do I just let you know if there’s an update and you’ll just update it from my backend then?

Thanks

#19258 Copied

Robert Hall

Support staff

October 11, 2014 at 08:09

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Robert Hall.

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