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Updating theme cause Visual Composer stop working, some buttons stop working

This topic has 10 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

ndro777

Participant

January 22, 2017 at 08:32

I’ve just updated the theme on our website and now it seems the Visual Composer has stopped working. I cannot edit page/posts and products anymore using VC.

Plus the Edit Link and Add Media buttons on the backend editor are not working after the update.

Disabling all plugins doesn’t help. VC and the buttons only working after I switch theme to Twenty Seventeen.

Please help.

#152697 Copied Theme version: 2.9.2 WooCommerce version: 2.6.13

9 Answers

Eva Kemp

Support staff

January 23, 2017 at 11:39

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#152781 Copied

ndro777

Participant

January 24, 2017 at 07:09

Hi,

Login details provided.

Please, contact administrator
for this information.

#152860 Copied

Rose Tyler

Support staff

January 24, 2017 at 09:18

Hello,

WP Dashboard credentials are incorrect. Please check them.
FTP account is empty.
Please check it and give us permissions to view all site files.
Thank you.

Regards,
Rose Tyler.

#152871 Copied

ndro777

Participant

January 24, 2017 at 09:40

Sorry, please try again with the following.

Please, contact administrator
for this information.

#152884 Copied

Rose Tyler

Support staff

January 24, 2017 at 10:43

Hello,

I’ve just checked the issue with default WordPress theme (Twenty Sixteen) and it does not work there too. So the problem isn’t related to our theme. You can check it yourself.
Please refer to this topic https://www.8theme.com/topic/visual-composer-doesnt-work-3/

Regards,
Rose Tyler.

#152909 Copied

ndro777

Participant

January 24, 2017 at 14:35

Hi Rose,

Actually if I disable all plugins and just activate the Woopress theme, the Edit Link and Add Media buttons on the backend editor are not working.

And if I disable the theme, and Essential Grid plugin which is required, the Visual Composer works fine.

#152925 Copied

Eva Kemp

Support staff

January 24, 2017 at 16:28

Hello,

Seems there is lack of some resources.
Please contact your hosting provider support regarding this issue and ask them to check error logs if there are any notices.

Regards,
Eva Kemp.

#152930 Copied

Webdesignangelo

Participant

February 10, 2017 at 01:32

I am facing a similar problem now. I tried to edit content on a page which was done with the standard wordpress tool for text and wanted to switch to Visual Composer which is not up to date at the moment and I find it confusing how to update it when buying it with the Woopress Theme. What can I do to get the latest Visual Composer Version?

The visual composer tool seems to be loading forever when trying to add an element. But it never does anything.

Please, contact administrator
for this information.

#154439 Copied Theme version: 2.9.2 WooCommerce version: 2.6.14

Rose Tyler

Support staff

February 10, 2017 at 11:33

Hello,

You will find the latest version at this link https://www.8theme.com/download-plugins/

Regards,
Rose Tyler.

#154460 Copied
Tagged: theme, updating, visual composer, woocommerce, wordpress
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