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Updating WooCommerce templates broke site

This topic has 4 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

jjersild

Participant

April 22, 2015 at 21:16

WooCommerce gave me a notice within the site that I am building that I had bundled outdated copies of WooCommerce Template files and I needed to update them. I followed their instructions to use the template file from within the plugin and copy it over to the main area and re-label it to WooCommerce. Since it already had a similar file so I just updated the contents to the new files.

However this has basically broke my product area. Everything just floats to the left hand side of the site. No grid structure at all.

Please let me know how to fix this.

Thanks, Jim

#58849 Copied Theme version: 1.4 WooCommerce version: 2.3.8

3 Answers

Robert Hall

Support staff

April 22, 2015 at 21:33

Hello,

Please clarify what files do you changed?
Also provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#58854 Copied

jjersild

Participant

April 22, 2015 at 23:02

In the public_html/stamps directory the file I changed was wp-content/themes/woopress/woocommerce. I updated it to match the file wp-content/plugins/woocommerce/templates as instructed in the video on WooCommerce. (Oops!)

It was giving me a warning “that I had bundled outdated copies of WooCommerce Template files”

Please, contact administrator
for this information.

#58865 Copied

Eva Kemp

Support staff

April 23, 2015 at 11:32

Hello,

You mustn’t reupload files from Woocommerce plugin directory to the directory wp-content/themes/woopress/woocommerce as some woocommerce files are modified by use in there to make woocommerce pages look properly with our theme. If you delete or reupload those files whole design will be broken.
I’ve reuploaded our woocommerce folder from the theme package and now your site is working fine. Please clear browser cache and check.
Concerning the message of outdated copies, you can hide it. Old version can be written in the files in wp-content/themes/woopress/woocommerce directory, but it won’t affect your site, so you can be calm.

Regards,
Eva Kemp.

#59015 Copied
Tagged: broken, site, template, update, woocommerce, wordpress
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