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Upgrade Version 6.02 – Portfolio Category Sort Function No Longer Working

This topic has 20 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

George

Participant

September 12, 2019 at 14:29

After upgrade to V6.02 xStore theme from 5.xx I am having problem with portfolio page (we call it projectds). https://exteriorcoatings.com/projects/ . When using the any of the 11 displayed category links the sort function no longer works at all and no sorting takes place. The actual portfolio (projects) work fine when clicking on the picture.

Please, contact administrator
for this information.

#221261 Copied Theme version: 6.02 WooCommerce version: 3.7

19 Answers

Rose Tyler

Support staff

September 12, 2019 at 15:05

Hello,

Please provide FTP access also.

Regards

#221264 Copied

George

Participant

September 12, 2019 at 15:12

Private Content – >

Please contact administrator
for this information.

#221266 Copied

George

Participant

September 12, 2019 at 15:15

see private

Please contact administrator
for this information.

#221267 Copied

Olga Barlow

Support staff

September 12, 2019 at 22:53

Hello,

Thank you. Our developers will be able to take a closer look at this problem tomorrow. We’ll inform you once fix the problem.

Regards

#221300 Copied

Olga Barlow

Support staff

September 13, 2019 at 17:47

Hello,

Do you use some CDN? We made changes on your site in the js file but don’t see any changes on the frontend even if we cleared the WPRocket cache?

Regards

#221338 Copied

George

Participant

September 14, 2019 at 03:45

Yes, we use a CDN

#221346 Copied

Rose Tyler

Support staff

September 14, 2019 at 12:49

Hello,

Try to clear CDN cache and check the portfolio.
Waiting for your reply.

Regards

#221366 Copied

George

Participant

September 21, 2019 at 01:22

Ok, cleared the CDN cache today and no impact. Portfoliio sorting still does not work :(.

#221797 Copied

Rose Tyler

Support staff

September 21, 2019 at 08:06

Dear,

Our technicians will be available on Monday, due to weekends, sorry.
Could you contact us Monday – Friday and temporarily disable the CDN then?
Or you can waite for the next update of the theme, the problem will be fixed.

Regards

#221799 Copied

Olga Barlow

Support staff

September 23, 2019 at 10:23

Hello, @georcarson

Could you, please, disable CDN to allow us to fix the problem and check if our fix works? We don’t understand if our solution works when js files are cached by the CDN and we don’t have ways to clear it. Our developers are available Monday-Friday. So, please, reply back to get help with your issue.

Regards

#221875 Copied

George

Participant

September 27, 2019 at 03:02

CDN Has been disconnected and CDN cache cleared again. Hopefully you can fix the portfolio sort issue. Thanks

#222113 Copied

Olga Barlow

Support staff

September 27, 2019 at 10:33

Hello,

Unfortunately, CDN or server cache are not flushed and still enabled http://prntscr.com/pbnz02 . You can check it by yourself. If you check theme version in backend you’ll see 6.1.1 version. But if you inspect the frontend and check the style.css version you’ll see the out of date version 6.0.2 https://gyazo.com/f45701b49f8b065cf80e3e92d90716d4
So, I would recommend you to contact hosting support or CDN support to get help with cache deleting if you get fails with this.

Regards

#222137 Copied

George

Participant

September 27, 2019 at 14:27

Ok, using Google Chrome js lookup tool, website now showing rel 6.1.1 active, see screen shot https://prnt.sc/pbrlev. Look forward to getting my project page fixed, still doesn’t work after upgrade. THanks.

#222150 Copied

Olga Barlow

Support staff

September 27, 2019 at 17:18

Hello,

The portfolio does not work because the portfolio page does not have the correct body class that is required for scripts. We hardcoded that class to make your portfolio work during the weekend. But our developers will continue working on your site on Monday to find the reason why it does not work with normal default functions. So, do not change access to your site, please, till my next answer.

Regards

#222174 Copied

George

Participant

September 27, 2019 at 17:31

Thanks for your help. I see sort function working. I will not make any adjustments. Good luck!

#222176 Copied

Olga Barlow

Support staff

September 27, 2019 at 17:45

Hello,

Thank you and thanks for understanding.

Regards

#222178 Copied

George

Participant

October 1, 2019 at 21:30

Will your latest release 6.1.2 fix my portfolio sort problem?

#222381 Copied

Olga Barlow

Support staff

October 2, 2019 at 11:13

Hello,

No, that version does not include fix because our developers continue their work on your site, we need a little bit more time to find out. Sorry for this.

Regards

#222410 Copied

Olga Barlow

Support staff

October 2, 2019 at 16:01

Hello,

We have finished. We have updated theme to the latest version 6.1.2 and also added fix. This fix will be included in next 6.1.3 update of our theme.

#222435 Copied
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