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Upgrading 2.8 Royal to Current - by Doug Lenski

This topic has 13 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Doug Lenski

Participant

December 9, 2019 at 14:51

I was told to submit the topic to have support help upload the newer version to my site.

Please, contact administrator
for this information.

#226474 Copied Theme version: 2.8

12 Answers

Olga Barlow

Support staff

December 9, 2019 at 15:29

Hello,

Dashboard access is ok. But FTP is missing. We don’t need access to your GoDaddy account, we just need FTP. If you don’t have this information contact your hosting provider, they should be able to provide you FTP host, user and pass.

Regards

#226478 Copied

Doug Lenski

Participant

December 9, 2019 at 15:38

Godaddy also hosts the website.

#226479 Copied

Olga Barlow

Support staff

December 9, 2019 at 18:44

Hello,

We don’t need your GoDaddy account access or cPanel file manager.
Provide us with simple information:
FTP host, FTP username and FTP password in the private content area to proceed with update.

Regards

#226495 Copied

Doug Lenski

Participant

December 13, 2019 at 14:59

All of the information provided in the private area was taken directly from my Godaddy account.

Please contact administrator
for this information.

#226739 Copied

Olga Barlow

Support staff

December 13, 2019 at 16:56

Hello,

Did you try to connect to FTP by yourself using that access? Does it work for you?
Because we get the following http://prntscr.com/qafjt9

Regards

#226751 Copied

Doug Lenski

Participant

December 17, 2019 at 12:20

The site load for me this morning.

Please contact administrator
for this information.

#226957 Copied

Olga Barlow

Support staff

December 17, 2019 at 18:22

Hello,

Works. Thank you. We’ll be able to start tomorrow. I’ll inform you once we finish.
Make sure that you made a backup of your files and DB.

Regards

#227001 Copied

Olga Barlow

Support staff

December 18, 2019 at 10:44

Hello,

You provided FTP access to another WP installation than WP Dashboard. Check what we have in themes folder of your Dashboard http://prntscr.com/qcghne and compare to FTP folders http://prntscr.com/qcgj2h

Provide us FTP access to your affordablebedbugexterminators installation. We can’t finish update process because of this.

Regards

#227044 Copied

Doug Lenski

Participant

December 19, 2019 at 15:28

The information that you were given was for the staging site. After you complete the staging you can go to Godaddy and Sync the sites under the staging. I have included the production information in the private content area.

Please contact administrator
for this information.

#227163 Copied

Olga Barlow

Support staff

December 19, 2019 at 18:38

Hello,

affordablebedbugexterminators.com is updated. Check, please.

Regards

#227180 Copied

Doug Lenski

Participant

December 20, 2019 at 13:57

Looks good

#227259 Copied

Olga Barlow

Support staff

December 20, 2019 at 14:35

Hello,

Great. You are welcome.

Regards

#227265 Copied
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