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Upload Theme Failed - by fahmi1717 - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

fahmi1717

Participant

December 18, 2017 at 14:50

Dear 8 Theme

I cannot upload woopress theme and i have upgraded the minimum requirement by 8 theme.

my web is http://www.drlauranne.my.

Please advise (URGENT)

Regards

#180343 Copied Theme version: Woopress

9 Answers

Rose Tyler

Support staff

December 18, 2017 at 15:00

Hello,

Please check theme requirements http://prntscr.com/hp3c1d and follow our documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Let us know if you need any further assistance.

Regards

#180345 Copied

fahmi1717

Participant

December 19, 2017 at 04:48

Dear 8Theme,

Below is my web setting. We have change all according to the requirement.

http://www.drlauranne.my/test.php

Best Regards

#180391 Copied

Rose Tyler

Support staff

December 19, 2017 at 09:02

Hello,

Ok. What exactly problem do you face with upload? Did you try to upload theme via FTP?
We need your wp-admin and FTP access to be able to help your upload theme, so please provide credentials in Private Content.

Regards

#180403 Copied

fahmi1717

Participant

December 22, 2017 at 05:03

Dear Team,

I have uploaded tru FTP and able to activate the theme.

But after 24 hrs, error 500 and cannot log in to wordpress admin.

Tqvm

Please, contact administrator
for this information.

#180596 Copied

Rose Tyler

Support staff

December 22, 2017 at 08:46

Hello,

500 error means there is lack of some resources on your server. You should contact hosting provider support and ask them to error logs to find what exactly is causing it.
Also, we need FTP access (FTP hostname, FTP username, FTP password).

Regards

#180605 Copied

fahmi1717

Participant

December 22, 2017 at 09:12

Hai,

Do you able to log in wp-admin and FTP aceess?

Regards

#180610 Copied

Rose Tyler

Support staff

December 22, 2017 at 09:53

Hello,

Unfortunately, I can’t login to your wp-admin and you provided access to Cpanel, but I need FTP access.
If you still need our help, please follow our suggestions http://prntscr.com/hqwbc1 Also, try to enable debug mode in wordpress https://codex.wordpress.org/Debugging_in_WordPress and check if you have any error message.
Thanks in advance.

Regards

#180615 Copied

fahmi1717

Participant

December 23, 2017 at 15:09

Dear Team,

FTP log in

Regards

Please, contact administrator
for this information.

#180663 Copied

Rose Tyler

Support staff

December 26, 2017 at 09:23

Hello,

Sorry for the delay due to the weekends.
First of all, do not forget to use the Private Content area to provide access, I’ve edited your last message.
I still can’t login to your admin panel and connect to FTP, please check it.
Shall we provide our IP address to put it into whitelist on the server?

Regards

#180689 Copied
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