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Uploading Product when i upload new product

This topic has 11 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

mirsad

Participant

March 21, 2023 at 09:04

Hello Dear when i try to upload new product she will replacet me new product with the lasteest product ? can someone help me

Please, contact administrator
for this information.

#350669 Copied Theme version: 9.0.5

10 Answers

Tony Rodriguez

Support staff

March 21, 2023 at 09:39

Hello @mirsad,

We hope you are doing well. Could you please provide more information about your issue, including screenshots if possible, so that we can better understand the situation and provide assistance accordingly?

You may upload the screenshots on https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#350673 Copied

mirsad

Participant

March 21, 2023 at 13:28

https://i.postimg.cc/wMM92BBj/8theme-error.jpg
this is the error when i try to upload new product

Please contact administrator
for this information.

#350693 Copied

mirsad

Participant

March 21, 2023 at 13:31

and this is second error when i publish a product the site freezing
https://i.postimg.cc/DZFr89wg/8-theme-2-error.jpg

Please contact administrator
for this information.

#350694 Copied

Rose Tyler

Support staff

March 21, 2023 at 16:25

Hello @mirsad,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Best Regards,
8Theme’s Team

#350718 Copied

mirsad

Participant

March 24, 2023 at 23:35

hey realy i have to many problem with this theme
i cant uplad product i have deacive all plugins what befor you say the same error i have now when i go to te site the site is looking like this https://i.postimg.cc/6TJSyNRF/errorrr.jpg when i login with admin its oky but without admin its crushed pleas help me

Please contact administrator
for this information.

#351155 Copied

Tony Rodriguez

Support staff

March 25, 2023 at 05:47

Hello @mirsad,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#351166 Copied

mirsad

Participant

March 25, 2023 at 08:57

hello

Please contact administrator
for this information.

#351188 Copied

Tony Rodriguez

Support staff

March 25, 2023 at 09:11

Hello Mirsad,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by the “Lightspeed Cache” plugin, which we have now deactivated. Please see the attached screenshot for reference. https://postimg.cc/S2Wx9gLS

Best Regards,
8Theme’s Team

#351191 Copied

mirsad

Participant

March 25, 2023 at 09:34

Thanks

Please contact administrator
for this information.

#351195 Copied

Tony Rodriguez

Support staff

March 25, 2023 at 09:56

Hello mirsad,

Welcome! We would be grateful if you could leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for contacting us. Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

Topic closed.

Best regards,
8Theme’s Team.

#351197 Copied
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Uploading Product when i upload new product

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