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Uplouding color images in attributes doesn’t work

This topic has 13 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Kreatur

Participant

August 14, 2024 at 23:05

When I place the image of the colors in each one within attributes, it does not appear on the product page (in the little ball of each color) and if I upload it as media it appears together with the image of my product (which is very disruptive). I need help.

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#410268 Copied Theme version: 9.3.17

12 Answers

Tony Rodriguez

Support staff

August 15, 2024 at 05:31

Hello, @Kreatur,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches.
2. Locate the “Use images from product variations” option and enable it.
3. Click “Publish” to save the changes.
4. Please review the changes to ensure the issue has been resolved.

For your reference, you may find it helpful to view the attached image which illustrates these steps. https://paste.pics/ROYDA

If the problem persists, could you please provide us with temporary wp-admin access? This will allow us to examine your settings more closely and assist you further.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

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Kreatur

Participant

August 15, 2024 at 20:33

It was already enabled, but doesn’t work. I made all again and nothing. Same as the images and link sent before.

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Tony Rodriguez

Support staff

August 16, 2024 at 05:56

Hello, @Kreatur,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#410414 Copied

Kreatur

Participant

August 16, 2024 at 19:01

I no longer have plugins activated, just the ones from the theme. It really doesn’t work. I’ll send the acess.

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#410495 Copied

Tony Rodriguez

Support staff

August 17, 2024 at 05:30

Hello, @Kreatur,

Thank you for providing us with the wp-admin access to your website.

Upon review, we have identified that the issue originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the problem. For your reference, we have included a screenshot in the private content area of our correspondence.

To permanently address this issue, we recommend reviewing any customizations in your child theme’s code. Please consult with your website developer to make the necessary adjustments.

Alternatively, you might consider installing a new child theme on your site. You can download the XStore Child theme here: https://www.8theme.com/downloads/

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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#410507 Copied

Kreatur

Participant

August 19, 2024 at 17:47

Will it only be resolved if I change the child theme? But I used it by downloading it in the theme itself… I didn’t change the code or anything. When I change, won’t I lose everything that was done?

#410747 Copied

Kreatur

Participant

August 19, 2024 at 17:59

How do I not lose everything that has been done?

#410749 Copied

Kreatur

Participant

August 19, 2024 at 19:11

It doesn’t make sense for me to have to resolve a bug in one of your child themes that was installed within the theme itself. I’m not going to redo everything because of a bug in the theme.

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#410751 Copied

Kreatur

Participant

August 19, 2024 at 22:04

I tested it with another child theme and it doesn’t work. only on the main theme. This n is correct. The child has to work correctly.

#410755 Copied

Tony Rodriguez

Support staff

August 20, 2024 at 05:21

Hello, @Kreatur,

Thank you for your response.

Following our recent review of your website, we are pleased to inform you that we have not identified any issues. The child theme has been activated on your website and The color images in the attributes are functioning correctly. For your reference, we have included an image in the private content area of our correspondence.

Could you please confirm if this resolves your initial concern?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410771 Copied

Kreatur

Participant

August 20, 2024 at 15:27

I had already managed to resolve the images to appear in attributes, but I still haven’t managed to get the specific bait to appear (the variation) when selecting the color. Can you explain to me what I do?

#410888 Copied

Andrew Mitchell

Support staff

August 20, 2024 at 17:13

Dear Kreatur,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#410904 Copied
Tagged: attributes uploading problem, color images uploading issue, fix woocommerce issues, improve woocommerce functionality, troubleshoot wordpress templates, woocommerce wordpress templates, wordpress templates solutions
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