Urgent: “Add TO Basket” button lagging, not working properly and not adding the items to cart?

Hello, @Mark,

Thank you for reaching out to us with your concern.

We are currently experiencing difficulty accessing your website as the wp-admin login details previously provided appear to be invalid or non-functional.

To proceed efficiently, we kindly request that you provide updated and valid wp-admin login credentials. Please ensure these are submitted through the private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, for a clearer understanding of the issue you are encountering, we would appreciate it if you could record a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download URL with us.

Thank you for your cooperation and attention to these matters. We look forward to resolving your issue as swiftly as possible.

Best Regards,
8Theme’s Team

Hello, @Mark,

We hope this message finds you well.

Could you please confirm if you have attempted to disable the cache plugin to observe any changes in the functionality of the cart addition process?

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

Hello, @Mark,

Yes, we were able to log in.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, @Mark,

We’ve checked a few of your products and Adding to the cart works fine, for example -https://www.homeandsleepsolutions.co.za/product/legacy-2-division-2-action-console-recliner-sofa-embossed-leather/

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hi @Mark,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.homeandsleepsolutions.co.za/rr8ewLH3/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://prnt.sc/HW6YUNOOfFme & https://prnt.sc/zb2SFpoPkqBq

About your results on Google PageSpeed results:

– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

– Avoid enormous network payloads: https://gtmetrix.com/avoid-enormous-network-payloads.html

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

– Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

– Combine images using CSS sprites: https://gtmetrix.com/combine-images-using-css-sprites.html

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hi @Mark,

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Dear @Mark,

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team