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URGENT, after the latest update of the theme my website completely broke.

This topic has 7 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

  • Avatar: Ministry Of Concrete
    Ministry Of Concrete
    Participant
    February 1, 2023 at 11:32

    Its just a white screen, cant do anything other than ftp.

    #345718 Copied Theme version: 9.0.3
    6 Answers
    Avatar: Ministry Of Concrete
    Ministry Of Concrete
    Participant
    February 1, 2023 at 11:41

    —

    #345719 Copied
    Avatar: Ministry Of Concrete
    Ministry Of Concrete
    Participant
    February 1, 2023 at 11:58

    *Update*

    Doing a full backup restore

    #345724 Copied
    Avatar: Ministry Of Concrete
    Ministry Of Concrete
    Participant
    February 1, 2023 at 12:22

    Fixed it.
    You need to fix your update.
    Also please offer downgrade version possibility, once i updated the theme and my website broke i couldnt do a thing.

    #345726 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 12:34

    Hello,

    Our theme update should not cause any problems.
    Please provide temporary wp-admin and FTP access, so we can do the update on your site and solve the problem for you.

    Kind Regards,
    8theme team

    #345727 Copied
    Avatar: Ministry Of Concrete
    Ministry Of Concrete
    Participant
    February 3, 2023 at 10:43

    Maybe its the xstore plugin, not 100% compatible with WP yet.
    I will try again with a backup and if it happens again i will return here, if not i will update as solved.

    #345950 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2023 at 13:08

    Hello,

    Okay, let’s do as you say.

    Kind Regards,
    8theme team

    #345956 Copied

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