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Urgent Assistance Needed for Xstore Theme Issues

This topic has 12 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

Bagwani

Participant

June 17, 2024 at 08:32

Dear Xstore Support Team,

I recently purchased the Xstore theme, but I am experiencing significant discrepancies between the live demo version shown on the Themeforest Xstore portal and the version displayed on my website after installation. These differences in sizes and layout are causing considerable difficulties for me in customizing the theme.

Here are the steps I have already taken to resolve the issue:
1. Cleared my Chrome cache.
2. Deactivated and uninstalled the theme two days ago.
3. Reinstalled the theme today.

Despite these efforts, the problem persists. I am attaching screenshots of the theme’s live demo from your portal and my website’s dashboard for your reference.

Please provide a prompt and specific solution to this issue, as my work is already delayed. I would appreciate it if you could avoid sending video links as a solution and instead offer a detailed, written response.

Thank you for your immediate attention to this matter.

Best regards,

BAGWANI
http://www.bagwani.co

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#400141 Copied Theme version: 9.3.12

11 Answers

Rose Tyler

Support staff

June 17, 2024 at 08:48

Dear Bagwani,

Thank you for reaching out to us and for choosing the Xstore theme for your website. We apologize for the difficulties you are experiencing and appreciate you providing detailed information about the steps you have already taken to resolve the issue.

Could you please provide temporary wp-admin access? We need to check the settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#400146 Copied

Bagwani

Participant

June 17, 2024 at 10:03

Ohk, then tell me your username & email id for the access…

#400153 Copied

Rose Tyler

Support staff

June 17, 2024 at 10:18

Dear Bagwani,

You can use any email to create a temporary account, and provide username and password via the Private content area here.

Yours Sincerely,
8Themes Team.

Please contact administrator
for this information.

#400161 Copied

Bagwani

Participant

June 17, 2024 at 10:43

Hey, this is the username and password. please work on it fast.

Please contact administrator
for this information.

#400163 Copied

Rose Tyler

Support staff

June 17, 2024 at 11:07

Dear Bagwani,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

Categories limit can be edited via settings of Posts element https://prnt.sc/5J-dq3DllwKG

We’ve set columns of products in settings of the element – https://prnt.sc/b34sfdRSJFw8

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours Sincerely,
8Themes Team.

#400166 Copied

Bagwani

Participant

June 17, 2024 at 11:23

Thank you for your concern. It means a lot.
I Will keep it in mind in the future.

Thank you!

#400171 Copied

Rose Tyler

Support staff

June 17, 2024 at 11:51

Dear Bagwani,

You’re welcome!

Yours Sincerely,
8Themes Team.

#400176 Copied

Bagwani

Participant

June 17, 2024 at 12:27

Dear X store Theme Support Team,

I hope this email finds you well.

I am currently working with a set of 130+ template pages in your theme and need some guidance on customizing specific elements. Here’s what I am aiming to achieve:

Home Page: I would like to use the “Grocery Mega Menu” template but prefer the header from the “Interior” template.

Shop Page: I have found a shop page layout from another template that I prefer.

Footer: I am interested in using the footer from yet another different template.

Could you please let me know if it is possible to mix and match these elements from different templates? If so, I would appreciate detailed instructions on how to implement these changes. I am not looking for a video tutorial, but rather a step-by-step written guide to help me understand the process better.

Thank you for your assistance.

Best regards,
BAGWANI

#400182 Copied

Rose Tyler

Support staff

June 17, 2024 at 13:02

Dear Bagwani,

We can not access your Dashboard anymore – https://prnt.sc/4qknjmcZY_xV Please check the credentials you provided.

1/ You can use different headers for different pages and combine elements from different demos, read more https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ and watch videos – https://youtu.be/ZZExw_HXgu0?feature=shared https://youtu.be/Qi0f1DWSH5U?feature=shared

2/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
Some templates can be imported – https://prnt.sc/tDWr8K_Vkk5d > https://prnt.sc/jL2deMKron9g

3/ Although you mentioned a preference for a written guide over video tutorials, we find that our video tutorials provide a clear and comprehensive understanding of the functionalities. Please consider viewing this [video tutorial](https://youtu.be/vrNKjc84MKE?feature=shared). For a step-by-step written guide, you may refer to our documentation on the [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

We appreciate your cooperation and look forward to resolving these issues promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Yours Sincerely,
8Themes Team.

#400192 Copied

Bagwani

Participant

June 19, 2024 at 08:06

Hi Xstore Support Team,

I hope this email finds you well. I am experiencing a few issues with my Xstore theme, and I would appreciate your assistance in resolving them.

Issue 1: Mega Menu Header Not Showing on Home Page
I downloaded the Mega Menu Grocery template, but its header does not appear on the home page. Could you please check and let me know the reason for this?

Custom Header and Footer
I would like to know if adding a different header or footer to this template is possible. Additionally, how can I use one header template for the mobile version and a different one for the desktop version?

Adding Carousel Line Above Main Header
I want to add a carousel line (similar to the one in the screenshot attached like free shipping on orders above rs 999 & all with the link) above my main header in the Grocery Mega Menu. How can I achieve this for both desktop and mobile versions?

Product Page Variations Display
I am attaching a screenshot of a product page showing how I want my product variations to be displayed. The current method in your theme is not user-friendly for my customers. Please suggest a better way to display these variations, or let me know how I can achieve the display shown in my screenshot.

Access for Customization
I have checked and confirmed the access provided. You can use this access to make the necessary changes.

I would be grateful if you could provide an update on these matters at your earliest convenience so that I can launch my website as soon as possible.

Thank you for your prompt attention to these issues.

Best regards,
BAGWANI

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#400405 Copied

Rose Tyler

Support staff

June 19, 2024 at 10:21

Dear Bagwani,

Please post different questions via separate topics https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Please go to XStore Builders > Header via Elementor > edit conditions and remove unused headers – https://prnt.sc/shOXLufbFmZW , for example https://prnt.sc/0slVM_K2yE9-
Currently, you have a few headers that were set for the entire site https://prnt.sc/RCcsupcTDico , this is incorrect and may cause conflicts, please check the conditions of your templates and make sure that only 1 template is set for the entire site.

2/ Different headers and footers can be set via the mentioned conditions.
Read more https://elementor.com/help/conditions/

There is no option to show one header template for the mobile version and a different one for the desktop version, you need to edit template content responsive settings, for example – https://prnt.sc/GD3xFTjfp_sa

3/ “Adding Carousel Line Above Main Header” – edit your header template, import a pre-build template, and combine from them the desired result by removing elements and editing settings.

4/ Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared
If you want to discuss it further, please open up a separate thread https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding in this conversation.

Yours Sincerely,
8Themes Team.

#400445 Copied
Tagged: expert xstore wordpress support, fast xstore woocommerce fixes, immediate xstore woocommerce help, quick xstore theme solutions, reliable xstore theme troubleshooting, urgent xstore theme assistance, wordpress woocommerce xstore issues
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