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Urgent Assistance Needed: Resolving Mobile/Desktop Slider Caching and Background Display Issues

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Merin

Participant

November 14, 2024 at 08:43

On our website, we’ve set up separate sliders for mobile and desktop views. However, we’re experiencing an issue where the desktop slider’s background image displays on mobile before the intended mobile slider appears. Clearing the cache temporarily resolves the issue on mobile, but then the desktop slider becomes disabled. Clearing the cache again restores the desktop slider but causes the desktop background to show up on mobile, creating a loop where each cache clear resolves one issue but triggers another on the opposite device.

Here’s what we’ve tried so far:

We applied CSS to hide the desktop slider image on mobile view, but it hasn’t worked.
We also reviewed and troubleshooted the custom CSS added in the page settings, but it didn’t produce any results.
Could you help us resolve this issue immediately.

We’re in an urgent situation and require immediate support and guidance from your end to address this as soon as possible.

Mobile view : https://www.canva.com/design/DAGWbxm6v0I/RxyMpyG6knM0CyuUBHdplg/watch?utm_content=DAGWbxm6v0I&utm_campaign=designshare&utm_medium=link&utm_source=editor

Web view: https://www.canva.com/design/DAGWbxm6v0I/RxyMpyG6knM0CyuUBHdplg/watch?utm_content=DAGWbxm6v0I&utm_campaign=designshare&utm_medium=link&utm_source=editor

#423301 Copied Theme version: 9.4.3

3 Answers

Jack Richardson

Support staff

November 14, 2024 at 16:29

Dear @Merin,

We hope this message finds you well.

Firstly, if the issue you are experiencing occurs only when the cache is enabled, we recommend reviewing the configuration settings of your cache plugin.

Secondly, in order for us to provide further assistance or suggestions, we kindly ask that you share the URL of the page where the slider is being used.

Additionally, if you are using the Revolution Slider plugin to create the slider, we suggest referring to the plugin’s documentation, as it is developed by a separate team and not by our company.

Should you need any further assistance, please feel free to reach out.

Best regards,
The 8Theme Team

#423446 Copied

Merin

Participant

November 15, 2024 at 04:52

“In order for us to provide further assistance or suggestions,…. ”
The Page URL : https://anandk60.sg-host.com/

#423513 Copied

Jack Richardson

Support staff

November 15, 2024 at 15:25

Dear @Merin,

I hope this message finds you well.

We would like to inform you that, unfortunately, we are still unable to see any sliders on your homepage. Could you kindly confirm if they have been removed?

Additionally, we previously sent you a few questions, but we have not yet received a response. We kindly request that you provide answers to those questions, as it is essential for us to have this information.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme Team

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