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Urgent Assistance Required for Website Performance Issue

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Niranjan Madhusanka

Participant

August 29, 2023 at 06:52

Dear Support Team,

Please, contact administrator
for this information.

#365949 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

3 Answers

Rose Tyler

Support staff

August 29, 2023 at 08:43

Hello, Nirasulanka,

Thank you for contacting us and for using XStore.

1/ Please provide some screenshots or links or videos for a better understanding of your problem and the tests that you did.

2/ Provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

3/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

4/ Speed optimization is out of the scope of our support as website speed depends on various factors that we do not control. This means that for many of the things that need to be improved, the 3rd party plugins/services might be required.

5/ Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#365967 Copied

Niranjan Madhusanka

Participant

August 29, 2023 at 10:03

Dear Support Team,

Please contact administrator
for this information.

#365978 Copied

Rose Tyler

Support staff

August 29, 2023 at 10:26

Hello, Nirasulanka,

We appreciate your prompt response.

We’ve changed some settings to speed up the site, but your cooperation is needed still. Please follow the recommendations from our previous response.
For example, 44 plugins are activated on your site, every additional plugin slows down the site a bit, please check and deactivate unrequired plugins.
As was mentioned you need to optimize particular images and so on.

Kind Regards,
8theme team

#365986 Copied
Tagged: fast website issue resolution, immediate woocommerce help, reliable woocommerce solution, urgent woocommerce assistance, website performance issue, wordpress performance optimization, wordpress templates support
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