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Urgent!!! can not use WPBakery Page Builder!!!

This topic has 12 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

shawmarc

Participant

July 5, 2018 at 10:30

when i open a page and ready to build with WPBakery Page Builder. the whole website die

my hosts Load status 100%
CPU usage 100%
Memory usage 100%

i am ganna cry….

#196107 Copied Theme version: newest WooCommerce version: newest

11 Answers

Rose Tyler

Support staff

July 5, 2018 at 10:33

Hello,

Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Also, update all required plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and temporary disable all 3rd-party plugins then try to edit any page.

Regards

#196108 Copied

shawmarc

Participant

July 5, 2018 at 10:43

never used any 3rd-party plugins

### WORDPRESS ENVIRONMENT ###

Home URL: https://www.weysea.com
Site URL: https://www.weysea.com
MA Version: 2.3.3
WP Version: 4.9.6
WP Multisite: false
WP Memory Limit: 128 MB
WP Debug Mode: false
Language: en_US

### SERVER ENVIRONMENT ###

Server Info: nginx/1.14.0
PHP Version: 7.0.30
PHP Post Max Size: 50 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
MySQL Version: 5.5.57
Max Upload Size: 50 MB
GZip: true
MB Strings: true

### THEME ###

Name: XStore
Version: 4.28
Author URL: https://www.8theme.com
Child Theme: false
MA Support: false

### ACTIVE PLUGINS ###

Redux Framework: by Team Redux – 3.6.9
CMB2: by CMB2 team – 2.4.2
Contact Form 7: by Takayuki Miyoshi – 5.0.2
Cookie Notice: by dFactory – 1.2.44
Cryptocurrency Price Ticker Widget: by Cool Plugins Team – 1.7
Cryptocurrency Rocket Tools: by Webstulle – 2.1
XStore Core: by 8theme – 1.0.23
WPBakery Page Builder: by Michael M – WPBakery.com – 5.5.1
Like 2 Discount: by Laborator – 1.4
MailChimp for WordPress: by ibericode – 4.2.3
Massive Addons for WPBakery Page Builder: by MassivePixelCreation – 2.3.3
Slider Revolution: by ThemePunch – 5.4.8
WooCommerce Infinite Scroll and Ajax Pagination: by SB Themes – 1.1
Smart Product Viewer: by topdevs.net – 1.5.1
Subscriptio: by RightPress – 2.3.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.1
WooCommerce: by Automattic – 3.4.3
WooZone – WooCommerce Amazon Affiliates: by AA-Team – 10.0.7
GMAPS for Visual Composer: by WWP – 1.5
YITH WooCommerce Compare: by YITHEMES – 2.3.1
YITH WooCommerce Wishlist: by YITHEMES – 2.2.2

#196110 Copied

shawmarc

Participant

July 5, 2018 at 10:45

everything is good, but only when i use WPBakery Page Builder

#196111 Copied

Rose Tyler

Support staff

July 5, 2018 at 10:47

Please provide us with temporary wp-admin access in The Private Content area so we can take a closer look.
Also, describe the problem in more details.

Regards

#196112 Copied

shawmarc

Participant

July 5, 2018 at 10:51

here is the account

Please, contact administrator
for this information.

#196115 Copied

shawmarc

Participant

July 5, 2018 at 11:01

anything?

i have not changed much with the site sice i just started to build my site

#196117 Copied

Rose Tyler

Support staff

July 5, 2018 at 11:03

I do not see any problem with page editing – http://prntscr.com/k2t612
Could you, please, describe your issue in more details?

Regards

#196118 Copied

shawmarc

Participant

July 5, 2018 at 11:08

ad i told you, when i try to build a page by use wpbakery page builder, the site stucks. i have to wait for a long time, maybe 5 minutes, then the site would back to alive…

#196120 Copied

Rose Tyler

Support staff

July 5, 2018 at 11:37

I do not face this problem on your site – https://gyazo.com/0a8267a26b0d48bb1030fc7fe27b6e61
Please check your internet connection.
Also, you can check how this work with the default theme. We are theme support and we are able to help you only with issues related strictly to our theme.

Regards

#196124 Copied

shawmarc

Participant

July 5, 2018 at 11:44

i will try later, thank you for your help.

#196126 Copied

Rose Tyler

Support staff

July 5, 2018 at 12:13

You’re welcome.
Feel free to ask if you have any other questions.

Regards

#196130 Copied
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