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Urgent: Checkout – The pop-up notice is preventing clients from completing their online transactions

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

Mark

Participant

May 31, 2024 at 23:51

Good day, 8Theme Team

It should be noted that when I utilize the mobile checkout process and opt to make an order under billing, a pop-up message indicating “No Shipping has been selected” appears, even though the shipping information has been completed.

Please assist us with the aforementioned issue as the pop-up warning is preventing customers from completing their online transactions.

Thanking you in advance for your support and assistance.

Kind regards, Mark

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#397584 Copied Theme version: 9.3.11

3 Answers

Rose Tyler

Support staff

June 1, 2024 at 07:43

Hello, Mark,

Thank you for reaching out to us.

Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

We face this on your single product page https://prnt.sc/S81BTDvS7Tbx Please contact your hosting provider about this error.

Best Regards,
8Theme’s Team

#397609 Copied

Mark

Participant

June 1, 2024 at 11:00

Good day, Rose Tyler

I appreciate your email. For your reference and help, please see my response in the private content areas.

Kind regards, Mark

Please contact administrator
for this information.

#397621 Copied

Rose Tyler

Support staff

June 1, 2024 at 12:31

Hello, Mark,

We can’t log in with the credentials that you provided https://prnt.sc/mX7EryOsaZb8

Please go to Appearance > Themes > install and activate the Storefront theme, then do actions that are required to recreate the problem on the checkout page.

In case the issue persists with Storefront, it means the situation is independent of the activated theme, and we would recommend you to contact woocommerce plugin support https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#397630 Copied
Tagged: checkout issues, online transaction problems, pop-up notice error, urgent woocommerce help, woocommerce solutions, wordpress themes troubleshooting
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