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URGENT – Version 8.3.5 > Demos not installing with popup error.

This topic has 22 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

GazTheGoat

Participant

October 13, 2022 at 18:05

Trying to install latest version of the theme.

Each time I try to import demos I get this error: error while install ofelementorplugin

I have tried on different dev domains and on different servers, and it has the same error message that pops up.
I have even tried to install a different demo.

This has all be tested on a fresh wp install.

Please, contact administrator
for this information.

#336387 Copied Theme version: 8.3.5

21 Answers

Tony Rodriguez

Support staff

October 14, 2022 at 06:24

Hello, @GazTheGoat,

This seems you have changed your template name, Don’t change the template name https://prnt.sc/26d9n9q Parent theme name should be mentioned there.

Did not face any problems with the Elementor plugin installation once set the correct template name.

And then after Installing the plugins you will have to import the demo and I am sure you will not face this issue anymore.

Regards 8Themes Team.

#336406 Copied

GazTheGoat

Participant

October 14, 2022 at 07:11

Hello

Template name has not been changed.

We have tried this a few times on different servers and we have not changed any settings at all.

It happens on each server.

100 percent have not changed the name of template.

#336417 Copied

Rose Tyler

Support staff

October 14, 2022 at 07:17

Hello,

Please provide URL of your site, temporary wp-admin and FTP access via the Private Content area, so we can take a closer look.
Thanks in advance

Regards

#336420 Copied

GazTheGoat

Participant

October 14, 2022 at 08:56

I have added details

Please contact administrator
for this information.

#336430 Copied

GazTheGoat

Participant

October 14, 2022 at 09:00

I have went into appearance and theme editor, in there, there is no name for theme on the latest version.

Is this a bug

We have tested on different servers with fresh install and no name for theme appears like in your screenshot.

Maybe a bug.
Try install with latest version from ThemeForest

#336431 Copied

Rose Tyler

Support staff

October 14, 2022 at 09:15

Hello,

We’ve uploaded the latest theme version https://prnt.sc/AXaryifQ3G1L https://prnt.sc/Mbh2bWQuvaLQ and Core plugin on your site, archives can be downloaded from this page – https://www.8theme.com/downloads
What demo version do you want to import? Please let us know so we can import it on your site and make a test.

Regards

#336433 Copied

Rose Tyler

Support staff

October 14, 2022 at 09:20

As I can see, someone edit theme files on your site right now.
Please do not rename themes.

Regards

#336435 Copied

GazTheGoat

Participant

October 14, 2022 at 09:23

XStore v.8.3.5. fails to install demos
XStore v.8.3.4. installs demos.

What is the issue?

#336436 Copied

Rose Tyler

Support staff

October 14, 2022 at 09:26

There is no known issue. You make changes on the site at the same time with us.
Let us know what demo you want to import, and do not edit anything, we will install the latest version and do the import.
We’ve checked on our test site, there are no problems with the import and the latest theme version.

Regards

#336438 Copied

GazTheGoat

Participant

October 14, 2022 at 09:49

Please see link to screen recording.

We have tried many times. please help

Please contact administrator
for this information.

#336442 Copied

Rose Tyler

Support staff

October 14, 2022 at 10:00

Hello,

Thanks for the video.
I’ve repeated your actions on my test site, there is no such problem. It is strange. But, please try to do the next:
Go to our Plugins Installer and install the Elementor plugin from there – https://prnt.sc/Z26YCVg881u2 , OR go to Plugins from the WP Dashboard > Add new > find and install Elementor
Let us know the result.
Waiting for your reply.

Regards

#336446 Copied

GazTheGoat

Participant

October 14, 2022 at 10:07

Hi

I have installed elementor before theme. Please see results in attached video again.

Same thing happens with next plugin

Please contact administrator
for this information.

#336448 Copied

Rose Tyler

Support staff

October 14, 2022 at 10:42

Hello,

As I can see, you have changed wp-admin access.
Please provide the correct access. I will pass your problem to someone from our dev team.

Regards

#336452 Copied

GazTheGoat

Participant

October 14, 2022 at 11:00

I will send new access asap.

I see this in theme editor

This theme is broken. Template is missing. Standalone themes need to have a templates/index.html or index.php template file. Child themes need to have a Template header in the style.css stylesheet.

Is the most recent version uploaded to downloads section.
When you test can you tell me your config etc,

Php version etc

I want to try another install

#336454 Copied

GazTheGoat

Participant

October 14, 2022 at 11:03

I have tried this so many times i am now getting this error

You have reached activation number limit.
According to the ThemeForest license policy, you can use 1 license for 1 project only.

I have been trying on different hosts/servers/domains to try and fix the issue.

Can you clear this limit for me please

Thanks

#336456 Copied
Rose Tyler

Support staff

October 14, 2022 at 11:05
This is the text of your child theme style.css
```
/*
 Theme Name:   XStore Child
 Theme URI:    http://8theme.com/
 Description:  XStore Child Theme
 Author:       8theme
 Author URI:   http://8theme.com
 Template:     
 Version:      1.0
 Text Domain:  xstore-child
*/
```
but here is the correct text:
```
/*
 Theme Name:   XStore Child
 Theme URI:    http://8theme.com/
 Description:  XStore Child Theme
 Author:       8theme
 Author URI:   http://8theme.com
 Template:     xstore
 Version:      1.0
 Text Domain:  xstore-child
*/
```
Do not delete the “xstore” from Template: in the file.
When I have access to your site and installed the child theme all was fine, but now it seems you deleted “xstore” from the Template: and got “Template is missing” error.

Regards
#336457 Copied
Rose Tyler

Support staff

October 14, 2022 at 11:06

Cleared the limit.

Regards

#336458 Copied

Rose Tyler

Support staff

October 14, 2022 at 11:07

XStore Theme Requirements you can find here –
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#336459 Copied

GazTheGoat

Participant

October 14, 2022 at 11:15

I have now tried on another server and get the same popup error meassage each time.

Im surely not the only one that is getting this?

Are the files in the download section the same as the ones you are testing with?

#336460 Copied

Rose Tyler

Support staff

October 14, 2022 at 12:21

Hello,

I’ve passed this problem to our dev team. I will let you know once get an answer. Sorry for the inconvenience.

Regards

#336476 Copied

Rose Tyler

Support staff

October 14, 2022 at 12:55

Hello @GazTheGoat,

You were right. Thank you very much for your patience and explanations. Please download XStore – Installable Archive from https://www.8theme.com/downloads and try to use it. The problem is fixed.
Waiting for your reply.

Regards

#336482 Copied
Tagged: demos, installation, popup error, templates, version 8.3.5, woocommerce, wordpress
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