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URGENT – Fatal Error - by macamrstudios

This topic has 13 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

macamrstudios

Participant

October 7, 2020 at 15:44

Fatal error: Namespace declaration statement has to be the very first statement or after any declare call in the script in /home/customer/www/vernegallery.com/public_html/wp-content/plugins/et-core-plugin-orig/app/controllers/post-types.php on line 2

My site is now all of the sudden, experiencing fatal errors related to the x store core plugin. I cannot enable it and the site is broken as such

First, I received an error related to the et-core-plugin/et-core-plugin.php

Please, contact administrator
for this information.

#254311 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

12 Answers

Rose Tyler

Support staff

October 7, 2020 at 16:08

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#254316 Copied

macamrstudios

Participant

October 7, 2020 at 16:19

I have disabled all (but one that runs the under maintenance screen) plugins and the problem still persists.

Please contact administrator
for this information.

#254322 Copied

Rose Tyler

Support staff

October 7, 2020 at 16:26

If you don’t know your FTP access, contact the hosting provider and ask this information.
Waiting for your reply.

Regards

#254323 Copied

macamrstudios

Participant

October 7, 2020 at 16:34

I sent you this info – can you not get in?

#254327 Copied

Rose Tyler

Support staff

October 7, 2020 at 16:36

I the Private Content area I can see wp-admin access, but not FTP access.
We need FTP host, FTP login, FTP pass, FTP port to be able to connect via FileZilla

Regards

#254328 Copied

macamrstudios

Participant

October 7, 2020 at 17:07

here is the ftp info

Please contact administrator
for this information.

#254332 Copied

Rose Tyler

Support staff

October 7, 2020 at 18:03

I’ve passed it to our technicians. I will let you know once get a reply from them.

Regards

#254338 Copied

macamrstudios

Participant

October 7, 2020 at 18:31

ok – please do, as this is quite time sensitive. thank you.

#254345 Copied

Olga Barlow

Support staff

October 7, 2020 at 19:52

Hello,

I have enabled the XStore core plugin but don’t see the fatal error. Could you, please, tell me your actions to reproduce it?

Regards

#254355 Copied

macamrstudios

Participant

October 7, 2020 at 20:18

I was not even able to activate the XStore core plugin. I was informed of the fact that the site was down by my client. The initial affected file(s) can be referenced in the screen shot included.

Please contact administrator
for this information.

#254361 Copied

macamrstudios

Participant

October 7, 2020 at 20:27

the site appears to be back up and running, so I am not sure what happened. Is there anything you did in order to activate the XStore Core plugin?

#254364 Copied

Olga Barlow

Support staff

October 8, 2020 at 10:44

Hello,

I removed it and installed it again. Not sure, maybe your client made any changes in the XStore core plugin files that caused the mentioned issue.
Contact us if you face that fatal error again.

Regards

#254436 Copied
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