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Urgent Help: Woocommerce problems on upgrade

This topic has 11 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

josh9787

Participant

March 17, 2015 at 04:47

Hi there.
i just recenelty upgraded to theme version 1.7.1 and woocommerce 2.3.6
there are a number of issues that need resolving asap.

1. when viewing products, the function to add or subtract qty is not aligned.
2. same as above when viewing product when added to cart.
3. when goto checkout, the products in the cart completely dissapear!!!
(note, if you click refresh the products show back up…but this should not have to happen at all. it should all work as soon as checkout is displayed.
4. when users opt to pay via credit card, the data input fields are out of alignment, please have this fixed.

side note: a plugin that i have installed “WooCommerce Sales Booster” since the upgrade wont activate now. it says it has triggered a fatal error. can you please have a look at this to and find out why it can no longer be active.

please inform how to fix these problems immediately.

thank you

Please, contact administrator
for this information.

#50045 Copied Theme version: 1.7.1 WooCommerce version: 2.3.6

10 Answers

josh9787

Participant

March 17, 2015 at 04:58

also on top of this. In customer orders, when i goto leave notes. They do not work. nothing happens at all.

please advise on this issue also.

thank you

#50046 Copied
Eva Kemp

Support staff

March 17, 2015 at 11:43
Hello,

1./2. As I see quantity button is shown fine. Please describe the issue with more details or show a screenshot.
3. When I’m on Checkout page the cart isn’t empty. Please look at the screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1426584955-g4iksf/screen.png
4. Please add this code in custom.css file:
```
fieldset#anz_egate-cc-form {
   margin-right: 50px;
 }
fieldset#anz_egate-cc-form .form-row-last {
  float: left !important;
}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
5. There is an error:
Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes).
You need contact your host and ask them to increase memory_limit value.

Thank you.
Regards,
Eva Kemp.
#50102 Copied
Brian Johnson

Member

March 17, 2015 at 12:02
Hello i have removed old theme version files from ftp and added following code into the custom.css:
```
.order-review .payment_methods p {margin-left:0}
```
Please check your site now.
Regarding the plugin please ask your host to increase max post size.

With best regards
Brian Johnson
#50106 Copied
josh9787

Participant

March 17, 2015 at 13:05

thanks for the reply.
things appear to be okay now. So ill continue to monitor.

However the issue to leave notes on customer orders is still not working.

please advise on how to fix this issue.

Thanks again 🙂

#50122 Copied

josh9787

Participant

March 17, 2015 at 14:10

also another error found. when i goto edit woocommerce products and attempt to add images to the “Product Gallery” nothing happens. can you please check this as well.

kind regards

#50162 Copied

Eva Kemp

Support staff

March 17, 2015 at 14:38

Hello,

I’ve added an image to the Products Gallery section for the product “Fleshlight Girls Angela White”. Please check. Try to clear browser cache and check gallery again.
Also the notes are added successfully for orders.
So please clear the cache and test your site after that or check it in another browser.

Thank you.
Regards,
Eva Kemp.

#50174 Copied

josh9787

Participant

March 18, 2015 at 12:54

hi guys.
thanks for your help again.

i have come accross another issue 🙁
when i try to navigate the back end. im experiancing more errors.
“Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 2097152 bytes) in /home/content/p3pnexwpnas04_data02/88/2321888/html/wp-includes/option.php on line 300”

i have updated a couple of plugins to the latest versions. however cant see how this would be causing any issues.

can you please check what may be causing and rectify this issue.

Note: the whole front end appears fine. its just the backend having this issue.

#50457 Copied

Eva Kemp

Support staff

March 18, 2015 at 14:48

Hello,

The error means you’re lack of memory. Please contact your host and ask them to increase memory_limit value.

Thank you.
Regards,
Eva Kemp.

#50517 Copied

josh9787

Participant

March 18, 2015 at 16:06

my site should have plenty of memory.
i have deactivated all the plugins and re activated.
it appears Ultimate_VC_Addons
is causing issues when trying to re activate.

i have removed this plugin for now.
can you please attempt to reinstall this plugin and get it activated and working.

thanks again.

#50570 Copied

Eva Kemp

Support staff

March 18, 2015 at 20:00

Hello,

Sorry, but for correct work of Ultimate VC Addons plugins memory_limit value should be increased.
Please ask your host to check server settings where your site is located.

Thank you.
Regards,
Eva Kemp.

#50665 Copied
Tagged: help, problems, templates, upgrade, urgent, woocommerce, wordpress
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