Urgent issue - by apotik - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: apotik
    apotik
    Participant
    July 28, 2021 at 19:43

    I bought the xstore theme several times, but unfortunately I made the mistake of not doing the automatic updates, today my version is too old and each time I update the theme the site crash completely. I would like your help to update the site correctly, once this is done I will be able to update my plugins … thank you very much for your help
    I attach you the link of a copy of the site, you can update it, then I will install on the current site

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2021 at 16:14

    Hello,

    FTP access displays another installation than WP Dashboard you gave. Provide us with FTP access to the b502-6588d78552eb.wptiger.fr installation, please.

    Regards

    Avatar: apotik
    apotik
    Participant
    July 29, 2021 at 16:49

    ok try this please

    Please contact administrator
    for this information.
    Avatar: apotik
    apotik
    Participant
    July 30, 2021 at 13:56

    any help please?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 30, 2021 at 16:48

    Hello,

    FTP directory is empty http://i.prntscr.com/z3aIKF2nRKeC8o3pq7L6mw.png
    Please, make a double check of FTP before reply back.
    We can’t proceed without correct FTP access.

    Regards

    Avatar: apotik
    apotik
    Participant
    August 1, 2021 at 10:21

    oh yes im sorry check that please now

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 2, 2021 at 11:50

    Hello,

    Theme updated. Check now, please.

    Regards

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