Urgent Issue – Missing Media Files After Admin Deletion

This topic has 1 reply, 1 voice, and was last updated 22 minutes ago ago by Crispy123

  • Avatar: Crispy123
    Crispy123
    Participant
    March 16, 2025 at 21:58

    Dear 8Theme Support,

    I had issues with an admin and decided to delete the user. Unfortunately, I overlooked the option to delete all content associated with this user.

    We immediately documented important information and uploaded a backup from this morning. The backup was successfully restored, and everything should be working fine. However, certain media files (images) uploaded by the user are missing from the media library.

    Attached, you will find screenshots of the media library. Please take a look at this issue. I don’t want to be pushy, but I would like to emphasize that this matter is very urgent.

    Best regards.

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