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Urgent Issue with Picture Display on Shop Page

This topic has 11 replies, 2 voices, and was last updated 4 months, 4 weeks ago ago by Rose Tyler

Bagwani

Participant

July 22, 2024 at 10:14

Hi team,

Could you please check why the changes made to editing pictures on our shop’s page are displaying differently? When accessing settings, they appear fully shown. This issue is affecting both the mobile and laptop versions. Please investigate and let me know what’s causing this problem. Thank you for your attention to my shop page.

Best regards,
BAGWANI

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support staff only.

#406289 Copied Theme version: 9.3.15

10 Answers

Rose Tyler

Support staff

July 22, 2024 at 10:58

Hello Bagwani,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#406304 Copied

Bagwani

Participant

July 22, 2024 at 11:12

Dear Team,

I’m finding it a bit challenging to understand the technical aspects mentioned, like CDN and website backup, which seem risky for me to apply. Could you please take care of this and also explain to me in simple terms what this involves and how it works?

Additionally, if you could create a short video to help me understand it better, I would greatly appreciate your assistance.

Thank you for your help.

Regards,
BAGWANI

Files is visible for topic creator and
support staff only.

#406308 Copied

Rose Tyler

Support staff

July 22, 2024 at 11:45

Hello Bagwani,

We kindly request that you click on the “Apply All Patches” button to proceed with the necessary updates. All will be fine.

Best Regards,
8Theme’s Team

#406321 Copied

Bagwani

Participant

July 22, 2024 at 11:58

Hello Team,

See, what happened after applying all the patches. The picture is not showing on the shop page.

Both on mobile and laptop versions.
Please help me with this.

Thank you,
BAGWANI

Files is visible for topic creator and
support staff only.

#406326 Copied

Rose Tyler

Support staff

July 22, 2024 at 12:31

Hello Bagwani,

We are currently reviewing your shop page at https://bagwani.co/shop/ . We have noticed the category images displayed here: https://gyazo.com/a045235af9f411a05fabe49750d6e174 . Could you please clarify the specific issue you are encountering and advise us on how we might replicate it to better assist you?

Best Regards,
8Theme’s Team

#406334 Copied

Rose Tyler

Support staff

July 22, 2024 at 12:37

Hello Bagwani,

We have observed that you have assigned a background image to a section in Elementor but have not yet added any content or set the height for this section. Unfortunately, without these adjustments, the background image will not be visible, as this is the standard functionality of Elementor.
Here is an example of what can be done – https://gyazo.com/c07193af47a38feaf1f413577710c53b

Best Regards,
8Theme’s Team

#406335 Copied

Bagwani

Participant

July 22, 2024 at 13:25

Dear Team,

I hope you’re well. I’m facing some confusion regarding where to place an image on our website, particularly on the shop page.

Could you please assist me by setting this picture and ensuring it appears full width on the shop page above categories?

Your help in clarifying this would be greatly appreciated.

Waiting For your Positive reply.

NOTE- I need to place another photo in 2-4 different places on our website, but I’m unsure where to place it. Could you please assist by placing it once and creating a video tutorial for me? This will help me do it myself next time.

Regards,
BAGWANI

#406349 Copied

Rose Tyler

Support staff

July 22, 2024 at 16:07

Hello Bagwani,

Please check a video example – https://we.tl/t-KA2J0AaAYu
(clear cache and check your Shop page now).

Best Regards,
8Theme’s Team

#406389 Copied

Bagwani

Participant

July 22, 2024 at 16:51

I cleared & purged my cache but still not visible on my shop page.
you can pls check, what the matter is this..?

I do not understand, what’s going on..?

Please you can check once.

Regards,
BAGWANI

#406399 Copied

Rose Tyler

Support staff

July 22, 2024 at 19:51

Hello Bagwani,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406412 Copied
Tagged: picture display issue, quick wordpress theme solutions, urgent woocommerce help, woocommerce picture fix, woocommerce themes, wordpress shop page problem
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