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Urgent Issue with Quantity Update at Cart

This topic has 6 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

4Nodes

Participant

January 10, 2025 at 10:59

I hope you’re doing well.
I’m reaching out regarding an issue on my website. When users try to increase the quantity of a simple product in the cart (from 1 to 2), it incorrectly displays a quantity of 3. After spending several hours troubleshooting, I switched from the Xstore theme to the Twenty Twenty-Four theme, and the issue was resolved—users can now adjust the quantity as expected, based on their input.

Interestingly, this problem only affects simple products on my site. Variable products work perfectly fine, and the quantity feature functions as intended for them. However, the issue persists exclusively with simple products.

Please, contact administrator
for this information.

#430122 Copied Theme version: 9.4.6

5 Answers

Luca Rossi

Support staff

January 10, 2025 at 17:45

Dear @4Nodes,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

#430189 Copied

4Nodes

Participant

January 13, 2025 at 07:49

Hi,
As you recommended disabling all the third-party plugins, I tried on my dev environment, but the issue persisted until I changed the theme X-Store to the 2024 theme. I have already checked each possibility, like activating or deactivating the plugins or updating the theme and plugins. However, the issue was resolved only under one condition: changing the theme.

#430316 Copied

Luca Rossi

Support staff

January 13, 2025 at 14:10

Dear @4Nodes,

We hope this message finds you well.

As your website is currently live, we are unable to perform testing directly on it. To proceed, we kindly request that you create a staging site for testing purposes.

For your convenience, you may use the following plugin to set up a staging site: (https://wordpress.org/plugins/wp-staging/).

Thank you for your understanding and cooperation. Please let us know once the staging site is ready.

Best regards,
The 8Theme Team

#430420 Copied

4Nodes

Participant

January 14, 2025 at 06:19

Hi,
As I mentioned “I have already checked each possibility, like activating or deactivating the plugins or updating the theme and plugins. However, the issue was resolved only under one condition: changing the theme on the dev environment.” Please help me resolve this as soon as possible because this issue is affecting my client’s daily sales.

Please contact administrator
for this information.

#430486 Copied

Luca Rossi

Support staff

January 14, 2025 at 12:03

Dear @4Nodes,

After disabled the ajax add to cart(https://tinyurl.com/26w54h93), it seems to work fine:

https://www.awesomescreenshot.com/video/35507083?key=e4feb946f43c0c1eae0ee7d405106215

Could you please check the staging site?

Thank you!

#430529 Copied
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