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URGENT: Main menu with sub-pages hover is not functional after update

This topic has 7 replies, 4 voices, and was last updated 11 months ago ago by Andrew Mitchell

Chiche Solene

Participant

March 22, 2024 at 08:52

Hello,

I just updated everything to the new version and my main menu is now completely broken. I have sub-pages under and those are not functional (even hovering on the news arrows that appear is not working). CSS is also broken (not longer bold).
Can you please urgently let me know how to fix this ?
Thanks

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support staff only.

#388007 Copied Theme version: 9.3

6 Answers

Rose Tyler

Support staff

March 22, 2024 at 09:18

Hello, Chiche Solene,

We appreciate you contacting us and alerting us to the issue you have encountered. We would like to inform you that other clients have not reported a similar problem, and it is not present on our test sites.

To facilitate a thorough investigation and resolve the issues you are experiencing, we kindly request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#388014 Copied

Chiche Solene

Participant

March 22, 2024 at 16:38

Hello,

I reply with the FTP information in private content area. Thanks if you can rather check quickly.

Best regards,
Solène

Please contact administrator
for this information.

#388151 Copied

Luca Rossi

Support staff

March 23, 2024 at 16:30

Dear Chiche Solene,

We are pleased to inform you that the issue with the sub-menu items has been resolved and they should now be functioning correctly.

Could you kindly take a moment to verify the fix at your earliest convenience?

Best Regards,
The 8Theme Team

#388232 Copied

Chiche Solene

Participant

March 24, 2024 at 06:35

Dear 8Theme Team,

Thanks for the quick fix. Would you mind explaining to me what was fixed? I want to make sure if I update or modify the theme, I do not break anything later on.

Best regards,
Solène

#388283 Copied
Luca Rossi

Support staff

March 24, 2024 at 09:43
Hi @Chiche Solene,

Please take a look at this HTML code from your webiste site. There should be a space between a tag and class:

https://prnt.sc/y8E1XtNH5k_T

To fix this issue, we navigate to this file: wp-content/themes/xstore/framework/walkers.php on the line 287

– We find this code:

$attributes .= 'class="'.implode(' ', $link_classes).'"';

– And change to this:

$attributes .= ' class="'.implode(' ', $link_classes).'"';

Now everything is working fine.

Unfortunenately, this issue seems to happen on your website and we couldn’t reproduce on our local sites.

If you this issue happens when you update the theme again, we’re ready to help you to fix it.

Best Regards,
The 8Theme Team
#388332 Copied
Andrew Mitchell

Support staff

March 24, 2024 at 18:30

Dear Chiche Solene,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#388381 Copied
Tagged: best selling woocommerce, functional menu update, sub-pages hover issue, urgent menu fix, woocommerce sub-pages hover, woocommerce themes update
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The issue related to '‘URGENT: Main menu with sub-pages hover is not functional after update’' has been successfully resolved, and the topic is now closed for further responses

URGENT: Main menu with sub-pages hover is not functional after update

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