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Urgent: Media Images Display Issue on Website Pages, Media Libary with Blank Images, Product Gallery

This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

sergeantmaster

Participant

November 11, 2023 at 20:55

Hello XStore Admin

I hope this message finds you well. We’ve encountered a critical issue regarding media images not displaying properly on various sections of the website, including product pages and galleries in the WooCommerce product sections. Additionally, some images appear blank in the WordPress Media Library.

Despite deactivating all plugins, the problem persists. It’s worth noting that the LiteSpeed Cache plugin, provided by our hosting platform, is essential for the website’s performance, according to the hosting platform. We suspect it might be causing the media display problem.

I have shared both WordPress and FTP details for your investigation. Your prompt attention to this matter is highly appreciated. If you need any further information or clarification, please don’t hesitate to ask.

Thank you for your assistance.

Note: Don’t Uninstall the Litespeed Cache Plugins if you want just disable settings related to Optimisations.

Always check the changes in Incognito because its a problem due to the cache..

Link of Media Blank Images or not Showing Images:

1.) https://shoeden.co.in/wp-content/uploads/2023/11/Media-Not-Loading-On-pages-1.png

2.) https://shoeden.co.in/wp-content/uploads/2023/11/Images-Showing-in-Product-Gallery-2.png

3.) https://shoeden.co.in/wp-content/uploads/2023/11/Images-Showing-in-Product-Gallery-1.png

4.) https://shoeden.co.in/wp-content/uploads/2023/11/Images-Not-showing-on-various-Devices-2.png

Please, contact administrator
for this information.

#373464 Copied Theme version: .9.2

9 Answers

Nonsololevents

Participant

November 11, 2023 at 21:08

Ok i ll try but I think the problem is our plugin

#373465 Copied

sergeantmaster

Participant

November 12, 2023 at 09:35

Urgent Support is Needed Waiting for your Response!

It seems there might be a conflict between the latest update of the XStore theme and its core plugin. Additionally, there might be compatibility issues with the LiteSpeed Cache plugin or other factors affecting the media display.

Given the urgency of the matter, we kindly request your prompt attention to resolve these issues. I have provided both WordPress and FTP details for your reference.

Thank you for your swift action in addressing this matter.

Images not Displaying even in backend: https://shoeden.co.in/wp-content/uploads/2023/11/Sales-Booster-Images.png

#373487 Copied

Rose Tyler

Support staff

November 12, 2023 at 11:50

Hello, Sergeantmaster,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it, because we can’t log in – https://prnt.sc/udHPjzm1G20x Please provide the correct credentials.
The same problem with FTP access.

Do you mean when Litespeed Cache is disabled the problem is solved? In this case, you need to contact support of the plugin, or do tests of different combinations in settings.

XStore doesn’t affect images in the WordPress Media Library. Please check how it works when not our theme is activated but Storefront theme (default WooCommerce theme). In case the problem persists independently of the activated theme, contact support of the plugin that causes the problem. If it is not a plugin fault too, contact your hosting provider to check this from their side.
Our latest update did not contain changes that may cause the problem, so we strongly recommend you to test the problem with other theme activated on the site.

Thank you for your cooperation.

Kind Regards,
8theme team

#373508 Copied

sergeantmaster

Participant

November 12, 2023 at 12:10

I Have a Deactived Cache Plugin still problem exits its due to your latest updates.

I hope this message finds you well. I’m reaching out regarding some ongoing issues with my website. I’ve encountered difficulties despite my efforts to troubleshoot, and I believe it might be related to the recent update of the Xstore theme.

I want to clarify that my website is not under maintenance, but I’m using a “coming soon” page instead of the home page. I’ve ruled out the LiteSpeed Cache plugin as the cause by deactivating it, yet the problem persists.

I appreciate your efforts in resolving this matter promptly. Could you kindly check the latest update of the Xstore theme and its compatibility with my setup? Additionally, I have double-checked the login credentials to ensure their accuracy.

Your assistance in resolving this issue is highly valued. Thank you for your understanding.

Please contact administrator
for this information.

#373509 Copied

Rose Tyler

Support staff

November 12, 2023 at 13:16

Hello, Sergeantmaster,

We appreciate your prompt response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#373511 Copied

sergeantmaster

Participant

November 12, 2023 at 14:32

There is a problem image shows blank on some products and on some products it is good, Even on pages. Try to check the website in the Incognito window you will see blank images on the website.

https://shoeden.co.in/shoe-den-indias-top-shoe-rack-manufacturer-mehar-industries/

Try to check the Website on Windows Chrome Browser in Incognito Window or Mobile.

Please Solve these issue!

Please contact administrator
for this information.

#373517 Copied

Rose Tyler

Support staff

November 12, 2023 at 16:01

Hello, Sergeantmaster,

We’ve checked from desktop and from mobile, the problem is not visible for us.
If you can see the problem still, please do the test we asked you to do at the start: go to Appearance > Themes > install Storefront theme and check images with this theme activated.
Let us know the result.

Kind Regards,
8theme team

#373525 Copied

sergeantmaster

Participant

November 12, 2023 at 16:30

Hello X Store admin,

I have Implemented Storefront theme still the blank media images problem at website backend as well as front end pages and product pages and loading from different devices. I don’t know what’s causing these issue. Sometimes some images of display good but some images display blank why these problem.

Several time I have cleared Browser Cache still the problem exits.

Please look after these issue.

Is there any other way to communicate so that I can share live screen recorded video to you.

Please contact administrator
for this information.

#373535 Copied

Rose Tyler

Support staff

November 12, 2023 at 16:45

Hello, Sergeantmaster,

“I have Implemented Storefront theme still the blank media images problem at website backend as well as front end pages and product pages and loading from different devices” – this means the problem is independent of our theme, so we can’t assist you, because XStore did not caused the problem.
If you want to solve your problem, contact the support of your hosting provider and WordPress.
We are here can help with questions that relate to our theme strictly, but you already confirmed that this is not your case.

Kind Regards,
8theme team

#373540 Copied
Tagged: blank images in media library, product gallery problem, urgent woocommerce fix, website pages image issue, woocommerce wordpress themes, wordpress media display issue
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