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(Urgent) Mobile display problem - by buzzchan525

This topic has 6 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

  • Avatar: buzzchan525
    buzzchan525
    Participant
    August 1, 2021 at 11:00

    https://upload.cc/i1/2021/08/01/yYbBWE.jpeg
    The photo is shows my website buy using iPhone, and this is not i want
    and i need to have mobile display, it is normal when i use xstore > mobile panel, u can see the picture below
    https://upload.cc/i1/2021/08/01/bcuKxD.jpg

    HOW TO SOLVE THIS ?

    #297218 Copied Theme version: 8.0.2 WooCommerce version: 5.8
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 12:29

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of the browser, and check the header then. Let us know the result.

    Regards

    #297228 Copied
    Avatar: buzzchan525
    buzzchan525
    Participant
    August 1, 2021 at 12:30

    also have problem

    #297229 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 12:39

    Provide temporary wp-admin and FTP access. I will ask our technicians to check it more deeply. Note that our technicians team doesn’t work during the weekend, unfortunately.

    Regards

    #297232 Copied
    Avatar: buzzchan525
    buzzchan525
    Participant
    August 1, 2021 at 18:56

    done it by myself

    #297260 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 12:21

    Hello,

    Ok, we are glad that you sorted out.

    Regards

    #297315 Copied
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