Return to previous page

Urgent! Problems when updating to v2.0 – issue shop page too wide + small menu

This topic has 17 replies, 5 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

emeliech

Participant

June 30, 2015 at 11:48

I have updated to v2.0 and now I have made a lot of fixes after the update, however:

The shop page is so wide that it goes out of the screen.

The menu which appears on scroll is no longer wide enough to fit all menu items on one page.

Please help! i am loosing sales!

Thank you and best regards,

Emelie & Marcus

Please, contact administrator
for this information.

#72347 Copied Theme version: v2.0 WooCommerce version: latest

16 Answers

Robert Hall

Support staff

June 30, 2015 at 12:41

Hello,

Please provide us with correct wp-admin credentials.

Regards,
Robert Hall.

#72362 Copied

emeliech

Participant

June 30, 2015 at 12:47

Alright,
I thought I did that already. Here it comes again:

Please, contact administrator
for this information.

#72365 Copied Theme version: v2.0 WooCommerce version: latest
Robert Hall

Support staff

June 30, 2015 at 13:16
Hello,

The problem is in your Child Theme customization. If you select default Royal theme then all working perfect.

Please use this code to get wide fixed menu
```
.fixed-header-area .header-logo{
  width: 15%;
}
.fixed-header-area .collapse {
  width: 65%;
}
```
Regards,
Robert Hall.
#72373 Copied
emeliech

Participant

June 30, 2015 at 14:41

Hello Robert,

Thanx for the fix in the header.

However, the shop page is still not displaying correctly.

As you can see on http://www.ringsofsweden.com/ringar

If you look closely the lefthand sidebar has disappeared out to the left. This is a huge problem since the whole navigation is gone..

Do you know what might be causing this?

#72391 Copied

Jack Richardson

Support staff

June 30, 2015 at 14:55

Hello,

You need to check your modifications in the child theme. If you activate parent Royal theme you’ll see sidebar is showing fine and there are no any issues. We don’t know what exactly you edited in your child theme, so that’s why you need to check it as the problem is caused by customization made in the child theme.

Thank you for understanding.
Best regards,
Jack Richardson.

#72394 Copied
Robert Hall

Support staff

June 30, 2015 at 14:56
Please try to use the following code
```
@media (min-width: 992px){
.col-md-pull-9 {
  width: 100%;
  right: initial;
}}
```
Regards,
Robert Hall.
#72395 Copied
Stan Russell

Participant

June 30, 2015 at 15:06

Hello,
we have added css code to your child theme style.css.
Please clear your browser cache and check your site.

Regards,
Stan Russell.

#72398 Copied

emeliech

Participant

July 5, 2015 at 12:49

Hello,

Thank you for the help!
now it looks fine everywhere. However, we have had customers now complaining about that they cannot pay for the products they have added to the cart.

Please check the shop page:

http://www.ringsofsweden.com/ringar

and add some rings to the cart and then try purchasing them.

This is very bad. It also happened right after the update to royal 2.0.

I hope you can help!

#73173 Copied

emeliech

Participant

July 5, 2015 at 12:55

Also an additional bug is that there is different products in the cart on different pages.

So if I am in —/erbjudanden. it gives me some products, on the …/blogg no products in cart and on shop 2 other products in cart.

something is broken.

Thank you!

#73174 Copied

Jack Richardson

Support staff

July 6, 2015 at 07:48

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#73227 Copied

emeliech

Participant

July 6, 2015 at 11:05

Hello,

I have reinstalled the woocommerce folder. Still the cart is not working properly. On Home page and blog page, the products added to the cart do not display in hover.

Thank you!

#73303 Copied

Eva Kemp

Support staff

July 6, 2015 at 12:03

Hello,

I’ve added a product to the cart and it’s shown in cart popup window:
http://storage4.static.itmages.com/i/15/0706/h_1436180512_8332093_68031c9a68.png

Please try to check it again and use some other browser.

Regards,
Eva Kemp.

#73340 Copied

emeliech

Participant

July 6, 2015 at 12:22

Hello,

If you hover on the cart in the header it should display either what you have put inside the cart,
or “The cart is empty”…

On some pages this hover effect works, and on some not..

For instance if you add a product and you are on the shop page, then it works..
But then if you click on home or blogg or about us it looks like this:

http://pasteboard.co/1KP9xwiQ.png

I am using Chroome, Firefox and Safari.

//Emelie

#73348 Copied

Eva Kemp

Support staff

July 6, 2015 at 18:45

Hello,

The problem persists only with your child theme. Please activate parent Royal theme and you’ll see cart popup window works fine.
You should modifications you made in the child theme.

Regards,
Eva Kemp.

#73483 Copied

emeliech

Participant

July 7, 2015 at 11:44

Hello,

We have made quite a few changes in our child theme,
and also done a lot of stuff to the functions.php
How do you suggest we include our functions if we activate your theme?

We have also put in a font kit. Where should I put that then?

#73644 Copied

Eva Kemp

Support staff

July 7, 2015 at 13:52

Hello,

I just suggested you to activate parent theme and check that the issue doesn’t persist there, but only when child theme activated. So you need check your modifications you made in the child theme.

Regards,
Eva Kemp.

#73684 Copied
Tagged: issues, menu, templates, updating, v2.0, woocommerce, wordpress
Viewing 17 results - 1 through 17 (of 17 total)