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Urgent: Products are not displaying properly in category pages

This topic has 6 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

GSSEO

Participant

June 18, 2015 at 08:36

Hi there, using blanco and woocommerce. It seems that none of our products appear on their respective category page: products are published and are visible when directly going through their URLs, but they do not appear within category page. I have contacted Woocommerce support, and after switching from Blanco theme to twenty twelve the issue was solved, therefore this problem must come from Blanco.

here is a category page: http://luxury-furniture-vietnam.com/product-category/danish-designer-luxury-sofas/danish-armchairs/

here is a product within that category: http://luxury-furniture-vietnam.com/product/happy-sofa-armchair/

I really need to get this fix asap! as no products appear on my site.

Thanks in advance!

#70168 Copied

5 Answers

Stan Russell

Participant

June 18, 2015 at 09:07

Hello,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#70177 Copied

GSSEO

Participant

June 18, 2015 at 10:14

Hi, I have just sent you the credential to our site.

Please, contact administrator
for this information.

#70206 Copied

Jack Richardson

Support staff

June 18, 2015 at 11:07

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#70226 Copied

GSSEO

Participant

June 19, 2015 at 05:11

Problem solved, Thanks!

#70372 Copied

Robert Hall

Support staff

June 19, 2015 at 07:23

Hello,

You’re welcome!

Regards,
Robert Hall.

#70376 Copied
Tagged: category, display, products, themes, urgent, woocommerce, wordpress
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Urgent: Products are not displaying properly in category pages

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