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URGENT: products disappeared after I implemented your advise

This topic has 17 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Fabio

Participant

January 2, 2018 at 16:58

Dear Support,

Following the update of theme-funcions.php in order to solve the hentry error, all categories are now empty.

There are no more products!!

I’ve already tried to re-establish the original theme-funcions however, products are still not visible.

Please help me.

F.

#180989 Copied

16 Answers

Fabio

Participant

January 2, 2018 at 17:06

I cleaned my cookies and with the OLD theme-functions.php everything is back to normal. Could you please double check the updated theme-functions.php that you have provided me, to make sure that it is not creating an issue with products displaying?

Thanks in advance,

F.

#180992 Copied

Rose Tyler

Support staff

January 2, 2018 at 17:07

Hello,

It is strange. Did you do something except replacing the file?
Please provide temporary wp-admin and FTP access in Private Content.

Regards

#180994 Copied

Fabio

Participant

January 2, 2018 at 17:22

Not that I am aware of. I have not modified anything else apart from replacing the theme-function.php.

What I’ve noticed is the following: products are not visible only when I’m logged in the system (wordpress). Differently, products are visible.

Please make sure that the website will be still operative. It is a live website…

Credentials provided.

Please, contact administrator
for this information.

#180995 Copied

Fabio

Participant

January 2, 2018 at 22:33

Dear Support,

Please help me. Products for all categories are not visible anymore.

I deactivated all plugins apart from woocommerce and the problem is still there.

I’ve also tried to change theme (I picked the default theme provided by wordpress) and the products are visible! At this stage the problem is related to the Legenda theme.

I really do not know what happened. Today, I’ve just upgraded the theme-functions.php file and since then no products are visible.

Please help me to resolve the issue.

Best regards.

F.

#181008 Copied

Rose Tyler

Support staff

January 3, 2018 at 08:37

Hello,

Take our apologies for the inconvenience. Please use old version of theme-function.php file and replace single.php file in the theme folder, it should fix all problems.

Regards

#181024 Copied

Fabio

Participant

January 3, 2018 at 08:50

Dear Rose,

Could you please send me by email the 2 files that you have indicated. I would like to make sure to use the right one.
I’ll implement it soon after.

Shall I copy them in legenda/framework folder?

Thanks.

#181026 Copied

Fabio

Participant

January 3, 2018 at 08:52

I’ve noticed that you sent me the single.php file, could you please send me also the old theme-functions.php?

Please also tell me in which folder I should copy/paste the single.php file.

#181027 Copied

Rose Tyler

Support staff

January 3, 2018 at 09:07

The single.php file you should replace in legenda folder.
I’ve also sent old theme-functions.php (that file should be in legenda/framework/ folder).

Regards

#181033 Copied

Fabio

Participant

January 3, 2018 at 09:17

Dear Rose,

I’ve replaced both files but the problem is still there! No products are visible

Please help me to solve the problem… I am very worried.

F.

#181040 Copied

Rose Tyler

Support staff

January 3, 2018 at 09:21

Hello,

I’ve checked your site and seem the problem solved http://prntscr.com/hvfoeh. Please, clear cache and check one more time.

Regards

#181043 Copied

Fabio

Participant

January 3, 2018 at 09:31

Dear Rose,

you are right, however the problem is only partially solved. If you go in other categories as vases or sculptures I still do not see products.

Please have a look a at it and let me know.

F.

#181046 Copied

Rose Tyler

Support staff

January 3, 2018 at 09:41

Please provide FTP access (FTP hostname, FTP username, FTP password) so our developer could check files.

Regards

#181050 Copied

Fabio

Participant

January 3, 2018 at 09:45

Provided.

Please be careful, I do not have a recent back up.

Please, contact administrator
for this information.

#181051 Copied

Rose Tyler

Support staff

January 3, 2018 at 10:07

Hello,

We’ve checked your files, and looks like some category pages are cached by WPRocked plugin, so you need to clear cache.

Regards

#181056 Copied

Fabio

Participant

January 3, 2018 at 11:00

Thank you Rose!

The problem has been solved! Thank you for the support.

I was wondering, do you think that the problem was triggered by the fact that the updated theme-function.php file was not correct or perhaps because I replaced the file in the framework folder (following your instruction) although I have childe theme, so I guess I should have replaced the file there?

Best regards.

F.

#181065 Copied

Rose Tyler

Support staff

January 3, 2018 at 11:08

I am glad that the problem was solved.
Sorry, it was our fault because of a minor bug in theme-functions.php file.

Regards

#181066 Copied
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