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URGENT: products disappeared after updating the theme to 3.6

This topic has 8 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Fabio

Participant

February 15, 2018 at 19:26

Dear Rose,

In order to fix the issue with zoom magnifier, I updated the theme from 3.4 to 3.6.

I soon as I did it products in all categories are not visible any more!!

I have already saved the theme and clear the cache though my plugin WPRocket, however the problem is still there.

Could you please help me as soon as possible?

Best regards.

F.

Please, contact administrator
for this information.

#185225 Copied Theme version: 3.6

7 Answers

Rose Tyler

Support staff

February 16, 2018 at 09:00

Hello,

You updated theme but did not update woocommerce plugin. You need to update woocommerce to 3.3.1 version and also update all others required plugins https://www.8theme.com/download-plugins/ https://www.8theme.com/faq/ (How to update plugins included in theme?).
Feel free to ask if you have any other questions.

Regards

#185253 Copied

Fabio

Participant

February 16, 2018 at 10:29

Dear Rose,

I need help!

I updated all plugins required by the theme however now when I open any of the categories I have a 500 error message.

I really do not know what’s wrong.

Could you pleas support me?

F.

#185272 Copied

Rose Tyler

Support staff

February 16, 2018 at 10:40

Dear fabio_vito,

Please provide me link to page with the problem. I’ve checked your site and a few category pages and do not see the problem.

Regards

#185277 Copied

Fabio

Participant

February 16, 2018 at 10:54

Dear Rose,

I do not know how but now the categories are displayed. However, now for some reasons the products are displayed as 4 per row although in the products layout settings I selected 3 (as it was in the past).

Having 4 products per row is not fine with me, it is also ruining the quality of the pictures because they are not configured to have that size.

Could you please let me know how to fix it?

Thanks.

F.

#185283 Copied

Rose Tyler

Support staff

February 16, 2018 at 10:59

Dear fabio_vito,

WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).

Regards

#185288 Copied

Fabio

Participant

February 16, 2018 at 12:08

Thank you, indeed I solved it following your advise.

Best regards.

F.

#185305 Copied

Rose Tyler

Support staff

February 16, 2018 at 12:12

You’re welcome!
Have a nice day.

Regards

#185306 Copied
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URGENT: products disappeared after updating the theme to 3.6

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