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Urgent: remove product information - by clickicase

This topic has 26 replies, 4 voices, and was last updated 10 years, 4 months ago ago by Eva Kemp

clickicase

Participant

July 9, 2014 at 03:57

hi,
i really need to remove product information on the single product page (i have been trying for over a week and my client are complaining on seeing too many info on the single product page)
http://clickicase.com/product/shiny-disco/

i want to remove: (above the price)

product information
product code
category

one of your guy gave me this code to add in custom css it didn’t work
.single-product-page .product_meta h4, .single-product-page .sku_wrapper, .single-product-page .product-info .posted_in {display: none;}

thanks

Please, contact administrator
for this information.

#9183 Copied

25 Answers

Robert Hall

Support staff

July 9, 2014 at 06:02

Hello,

Your password is not correct.
Please provide us with wp-admin access as well.

Regards,
Robert Hall.

#9186 Copied

clickicase

Participant

July 9, 2014 at 06:36

here the ftp access:

http://ftp.clickicase.com
frederiquebros
Z*4vA?7W

#9190 Copied

Robert Hall

Support staff

July 9, 2014 at 06:51

Hello,

Sorry, but still incorrect.

Regards,
Robert Hall.

#9194 Copied

clickicase

Participant

July 10, 2014 at 04:15

i reset the password for you see in private contnet and sorry about that.

Please, contact administrator
for this information.

#9338 Copied
Robert Hall

Support staff

July 10, 2014 at 06:04
Hello,

Add this code to custom.css file and clear your cache.
```
.single-product-page .product-info .sku_wrapper {
display:none;
}
```
Regards,
Robert Hall.
#9339 Copied
clickicase

Participant

July 10, 2014 at 06:39

the product code is still there! http://clickicase.com/product/patchwork/

so i added in the code .single-product-page .product-info .product-code. sku_wrapper {
display:none;
}

but it’s not working.

#9343 Copied

Robert Hall

Support staff

July 10, 2014 at 06:45

Please provide us with more permissions to wp-admin access or FTP credentials, because I can’t do customization in your custom.css file.

Regards,
Robert Hall.

#9345 Copied

clickicase

Participant

July 10, 2014 at 06:50

it’s in private content to access to my wordpress admin

#9347 Copied

clickicase

Participant

July 10, 2014 at 06:57

please ensure to remove all text above the price – product information, product code, and category, thanks

#9348 Copied

Robert Hall

Support staff

July 10, 2014 at 07:02

I can’t make changes to your file, because there is no button “Update file”
You can see what I mean http://prntscr.com/417nbf
It will be better if you give me FTP credentials.

Regards,
Robert Hall.

#9349 Copied

clickicase

Participant

July 10, 2014 at 07:05

the ftp credentials are also in the private content

#9350 Copied

clickicase

Participant

July 10, 2014 at 07:13

here access to ftp in private content, thanks

Please, contact administrator
for this information.

#9352 Copied

Robert Hall

Support staff

July 10, 2014 at 07:27

Sorry, but your ftp access isn’t correct. Try to log with that.

Regards,
Robert Hall.

#9353 Copied

clickicase

Participant

July 10, 2014 at 07:49

just give me the correct code to remove all info I will myself update the css custom file form my ftp – my fpt is a secure one with sftp maybe that’s why you can’t connect. thanks for your efforts.

#9354 Copied

Robert Hall

Support staff

July 10, 2014 at 08:10

Try to add this code.

.single-product-page .product-info .sku_wrapper {
display:none !important;
}

Regards,
Robert Hall.

#9356 Copied

clickicase

Participant

July 10, 2014 at 09:45

this is not working.

#9366 Copied

Jack Richardson

Support staff

July 10, 2014 at 10:07

Hello,

It is necessary to edit woocommerce/content-single-product.php file. That’s why we can’t help you without FTP access.

Regards,
Jack Richardson

#9369 Copied

clickicase

Participant

July 10, 2014 at 22:08

ok, then can you give me the code to modify for woocommerce/content-single-product.php file. and i will di it, thanks.

#9454 Copied
Eva Kemp

Support staff

July 11, 2014 at 08:18
Hello,

Please try to use this code in custom.css:
```
.single-product-page .product-info h4 {
    display: none;
}
.single-product-page .product-info .posted_in {
  display: none;
}
```
Regards,
Eva Kemp.
#9490 Copied
clickicase

Participant

July 11, 2014 at 08:38

this is getting very frustrating – none of your codes work just to remove 2 lines above the price in single page product, over a week I’m trying to fix it without success – what a waste of my time and yours.

#9495 Copied

Eva Kemp

Support staff

July 11, 2014 at 08:57

Please provide us with the permissions to be able to edit custom.css file via wp-admin panel.
Thank you.

Regards,
Eva Kemp.

#9500 Copied

clickicase

Participant

July 13, 2014 at 03:12

hi, i already gave you the permission, you can see my access into the private content – also I myself went to the woocommerce/content-single-product.php file and I was able to delete product information, etc… except the category name see on this page: http://clickicase.com/product/coral-grey-polka/ how do i delete the category name above the price?

#9655 Copied
Eva Kemp

Support staff

July 13, 2014 at 11:34
Hello,

As I see you’ve removed the previous code from custom.css. Please add it again to remove the category name:
```
.single-product-page .product-info .sku_wrapper {
    display: none !important;
}
```
We’re unable to do this as you didn’t give us permissions:

Regards,
Eva Kemp.
#9665 Copied
clickicase

Participant

July 16, 2014 at 04:25

hi, I changed the code it still not working, any suggestion to remove this category? thx

#9919 Copied

Eva Kemp

Support staff

July 16, 2014 at 08:32

Hello,

Please provide us with the correct FTP and wp-admin panel credentials to check what is causing the issue.
Thank you.

Regards,
Eva Kemp.

#9948 Copied
Tagged: #information, best selling, product, remove, themes, urgent, woocommerce
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