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Urgent Required: Elementor Editing Functionality Not Working Despite Troubleshooting Attempts

This topic has 7 replies, 3 voices, and was last updated 12 months ago ago by Luca Rossi

Simon

Participant

February 26, 2024 at 17:22

Hello, my Elementor has suddenly encountered some problem, and now I cannot enter the alarm theme editing. Even if I activate the safe mode, it does not display. I have tried deactivating all the plugins, but it is still unusable (even when safe mode is activated). I have also updated it to the latest version, but it still does not work. I have tried restoring the server to a time from a week ago (the problem should have occurred in these few days, but a week ago it definitely worked) but it is still unusable. I have also tried switching to different browsers, but still, it does not work. Additionally, I have tried the troubleshooting methods recommended by Elementor here: https://elementor.com/help/safe-mode-not-solving-problem/?utm_source=safe-mode&utm_medium=wp-dash&utm_campaign=learn
This includes adding the following to the .htaccess file:
IfModule mod_substitute.c
SubstituteMaxLineLength 10M
IfModule
and all the steps mentioned there, but it is still unusable. What should I do?

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#384853 Copied Theme version: 9.2.8

6 Answers

Tony Rodriguez

Support staff

February 27, 2024 at 06:29

Hello, @Simon,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8Theme Team

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Simon

Participant

February 27, 2024 at 09:09

pls see private content area,Thx

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Tony Rodriguez

Support staff

February 27, 2024 at 09:21

Hello, @Simon,

We appreciate your prompt reply. Upon thorough examination of your website, we are pleased to inform you that we have not encountered any issues. Additionally, we have successfully made edits to the home page using the Elementor plugin without any complications.

For your convenience, we have recorded a video tutorial to assist you further. You can find this video in the private content area, which we believe will serve as a helpful reference.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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Simon

Participant

February 28, 2024 at 09:10

Hi, pls see private content area

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Simon

Participant

February 28, 2024 at 09:22

pls see private content area

Please contact administrator
for this information.

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Luca Rossi

Support staff

February 28, 2024 at 10:25

Dear Simon,

We hope this message finds you well.

We have conducted a thorough review of your website using a MacBook Air M1 with the Chrome/Safari browser. Our assessment confirms that the Elementor Editor is functioning correctly, as evidenced by the following video link:

– Chrome: https://www.awesomescreenshot.com/video/25347658?key=b32f14e8bebfa372e5b3236a9f97d26a.
– Safari: https://www.awesomescreenshot.com/video/25347829?key=0cb1a5c937cfcf72175a1e8ef431dc7b

To ensure optimal performance on your end, may we kindly suggest that you clear your browser’s cache? Alternatively, you might consider accessing the website from a different computer to verify its functionality.

We appreciate your attention to this matter and look forward to your confirmation of the website’s performance.

Warm regards,
The 8Theme Team

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Tagged: elementor issues woocommerce, elementor troubleshooting woocommerce themes, required elementor editing solution, urgent elementor functionality fix, urgent wordpress functionality repair, woocommerce wordpress error, wordpress themes troubleshooting
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