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Urgent: Search Box Not Working on Both Desktop and Mobile Interfaces

This topic has 4 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

Fabricehty

Participant

June 10, 2024 at 11:55

Dear 8theme Support Team,

I hope this email finds you well.

I am writing to report an issue with the search box on our website, https://kdpujashop.mu/. Currently, the search functionality is not working on both desktop and mobile interfaces. Specifically, the search box does not respond or return any results when used on mobile devices.

This is a critical feature for our users, and its malfunction is significantly affecting the user experience on our site. Could you please investigate this issue and provide a resolution as soon as possible?

Thank you for your prompt attention to this matter. Please let me know if you need any further information from our side to expedite the troubleshooting process.

Best regards,
Fabrice

Please, contact administrator
for this information.

#398916 Copied Theme version: 12

3 Answers

Fabricehty

Participant

June 10, 2024 at 12:10

Why it take a lot of resources ?
Physical Memory Usage

1,023.96 MB / 1 GB (100%)
I/O Usage
1 MB/s / 1 MB/s (100%)
Number Of Processes
51 / 100 (51%)

#398919 Copied

Luca Rossi

Support staff

June 11, 2024 at 08:50

Hi @Fabricehty,

We’ve checked your website and could see that the search is working fine on both mobile & desktop:

– Mobile: https://prnt.sc/r3CsQ8QTJeKT
– Desktop: https://prnt.sc/ZudnkcZ2ASjQ

Could you please double check again?

Why it take a lot of resources ?
Physical Memory Usage

We suggest you to take a look at this article: https://developer.wordpress.org/advanced-administration/performance/optimization/

Hope it helps!

#399195 Copied

Andrew Mitchell

Support staff

June 25, 2024 at 07:49

Dear Fabricehty,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#401412 Copied
Tagged: desktop mobile interface solutions, resolve woocommerce problems, urgent search box repair, urgent woocommerce assistance, woocommerce templates fix, wordpress search box issues
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Urgent: Search Box Not Working on Both Desktop and Mobile Interfaces

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