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Urgent Support Needed – Mobile Search Not Working Properly

This topic has 2 replies, 2 voices, and was last updated 1 weeks ago ago by Luca Rossi

  • Avatar: Crispy123
    Crispy123
    Participant
    April 13, 2025 at 21:03

    Hi 8Theme Team,

    we are currently using one of your themes and have encountered an issue with the search function on mobile devices. When a user taps the search icon, enters a search term, and then clicks the magnifying glass icon, it takes a very long time for the search to process – in some cases, nothing happens for several minutes.

    This issue only affects mobile devices. On desktop, everything works perfectly.

    We would really appreciate your urgent assistance in resolving this issue as soon as possible.

    Best regards

    #440565 Copied Theme version: 9.4.10
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    April 15, 2025 at 06:58

    Dear @Crispy123,

    We couldn’t reproduce this issue on our local sites.

    We kindly recommend disabling all third-party plugins that are not included with XStore (you may refer to the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done so, please clear your browser’s cache and check the issue again.

    It is possible that one of the additional plugins is causing the problem.

    Please let us know the outcome at your earliest convenience.

    Best regards,
    The 8Theme Team

    #440661 Copied
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