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Urgent Support Needed: Theme Issues on airspor.com.tr

This topic has 2 replies, 2 voices, and was last updated 4 hours, 13 minutes ago ago by Rose Tyler

aarslan

Participant

December 24, 2024 at 13:35

Hello,

I was very excited to purchase your theme and installed WordPress from scratch on my server for my domain http://www.airspor.com. I also installed all the recommended modules along with your theme. However, after activating the theme, I encountered the following issues:

Icons stopped displaying.
Plugins like Elementor and WooCommerce started malfunctioning.
To resolve these issues, I reset my WordPress installation and reinstalled everything from scratch. However, this time, even before installing the theme, I encountered the following error while setting up the WooCommerce plugin:
“Sorry! There was an issue fetching the list of countries you can choose from. Please try again or skip this step.”
Additionally, I also faced errors during the installation of the Elementor plugin.

I repeated the setup process several times, resetting everything each time, but the problem persisted. Thinking the issue might be related to my server, I completely reinstalled my server. Unfortunately, the problem still occurred.

I then decided to test the issue on a different domain (www.airspor.com.tr). On this domain, I successfully installed WordPress and added the WooCommerce and Elementor plugins without any errors. Afterward, I installed your theme, and initially, everything worked fine. However, after about an hour:

Icons disappeared again.
Plugins stopped functioning properly.
To help you investigate the issue, my website is currently live:

I kindly request urgent technical support to resolve these issues.

Thank you,
Ahmet Arslan

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1 Answer

Rose Tyler

Support staff

December 24, 2024 at 14:33

Hello, Aarslan,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Please downgrade the PHP version from 8.4.1 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Once this change has been made, please check if the issues persist. If they do, kindly provide a detailed description of each problem, along with examples and screenshots, so we can assist you further.

Thank you for your cooperation in advance.

Warm Regards,
The 8Theme Team

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