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Urgent Support Request for Website Speed Optimization

This topic has 2 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

TronShop

Participant

April 29, 2024 at 08:27

Dear Team,

I hope this message finds you well. I want to express my sincere appreciation for the ongoing support you provide.

This time, I urgently need to request your assistance in addressing a critical issue we are experiencing with our website’s performance. Despite implementing various measures such as image optimization and server capacity expansion, we continue to face slow loading speeds that are adversely affecting the user experience.

Since we have exhausted our internal options, we turn to you in the hope of receiving guidance and effective solutions to optimize our site and achieve the maximum possible speed.

We would greatly appreciate any recommendations, adjustments, or improvements you can provide to resolve this issue as soon as possible. Our goal is to ensure an optimal user experience and maintain the competitiveness of our online presence.

We look forward to your prompt responses and actions to address this situation with the urgency it requires.

Thank you in advance for your attention and ongoing support.

Sincerely,

Jaime
TronShop

Please, contact administrator
for this information.

#393321 Copied Theme version: 9.3.7

1 Answer

Tony Rodriguez

Support staff

April 29, 2024 at 08:54

Hello, @TronShop,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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Tagged: fast wordpress themes, high-speed woocommerce themes, urgent speed optimization, urgent woocommerce support, website speed boost, woocommerce performance improvement, wordpress speed optimization
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