Return to previous page

Urgent Support Required: “Invalid Order” Error on Customer Order Placement

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Vihaan
    Vihaan
    Participant
    November 11, 2024 at 07:55

    Hi Support Team,

    I’m reaching out regarding an issue where customers are encountering an “Invalid Order” error upon placing orders. This error prevents the order from being placed successfully, which is impacting our customers’ experience and our sales.

    Please find an attached screenshot illustrating the error message. Could you investigate and resolve this issue at the earliest possible time?

    Looking forward to your prompt response.

    Best regards,
    Teja

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #422688 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2024 at 10:13

    Hello, Vihaan,

    Thank you for reaching out to us with your concern.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    #422726 Copied
  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Engineer Store – WordPress WooCommerce Theme
lazy-placeholder
Underwear Store – WordPress WooCommerce Theme
lazy-placeholder
Legenda – E-Commerce and Corporate PSD Theme
lazy-placeholder
Restaurant – WordPress WooCommerce Theme
lazy-placeholder
Hosting Store – WordPress WooCommerce Theme
lazy-placeholder
Niche Market – Multivendor WP WooCommerce Theme
lazy-placeholder
Electronics Store – WordPress WooCommerce Theme
lazy-placeholder
Minimalist Outfits – WordPress WooCommerce Theme
lazy-placeholder
Headphone Store – WordPress WooCommerce Theme
lazy-placeholder
Minimal Fashion Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.