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Urgent Support Required: “Invalid Order” Error on Customer Order Placement

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Rose Tyler

Vihaan

Participant

November 11, 2024 at 07:55

Hi Support Team,

I’m reaching out regarding an issue where customers are encountering an “Invalid Order” error upon placing orders. This error prevents the order from being placed successfully, which is impacting our customers’ experience and our sales.

Please find an attached screenshot illustrating the error message. Could you investigate and resolve this issue at the earliest possible time?

Looking forward to your prompt response.

Best regards,
Teja

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1 Answer

Rose Tyler

Support staff

November 11, 2024 at 10:13

Hello, Vihaan,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

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